I turned the vehicle in EARLY, and I mean very early. I rented it for 12 hours I brought it back in less than 4. However I was emailed weekly with notifications saying that I haven't turned in the equipment. When I absolutely did. I spoke with 2 different representatives and the conclusion was that the site manager hadn't checked it in yet. Now maybe something happened to him and he couldn't, I don't know and I certainly hope not, however there should have been a back up plan in place in case such a situation occurred. Especially to reduce the anxiety felt by the customer. U hual in general is a great program and I'm happy to be able to use it but this site isn't very reliable and anxiety inducing.
Jessie G
Stoneman Oil Co
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Wadena, MN 56482
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the process to get the truck didnt go smooth. It was about the app. and not the location. I had my son as contact and that is all I thought you needed along w/ Drivers license. but then you were requesting an add'l contact ??? I gave you another name and they received a text that you would reach out but you never did? What was the point. While trying to complete the check out process, the odometer reading would not show on my picture because it was digital? it would not let me upload a picture of some scratches on the truck and only allowed me to verify the license plate # and then completed the process. there was only 1/4 tank of gas, I was always under the impression that tank should be full. Checking the truck back in went smooth.
Katherine NGas tank was not completely full upon pick up. ⛽️ I returned vehicle totally full. ⛽️
Greg ANot charge people 2 times for a uhaul. It's ridiculous.
CARISSA KVery friendly help getting the trailer unhitched from the vehicle.
don a