Have the correct equipment that was reserved. Charge the correct mileage price.Susan P.
Moving Truck Rental in West Jefferson, NC at Shepherd Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
West Jefferson, NC 28694
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in West Jefferson, NC 28694
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Turning in the vehicle in after hours is time consuming and inefficient via the App. I could not access My Account . It took my son, who is a computer wizard 20 minutes to find it out there in a limbo browser as he put it. Then we were able to .complete check in to avoid fee. I wasted 2-3 hours two weeks before when renting a 10 foot truck. These issues need to be resolved !!ALLAN L.
courteous, helpful, polite, friendly, accommodating, all the above and much more. A pleasure doing business with them! I was blessed with great people at both ends of our move. Much thanks to all.Darrei C.
Shepherds run a fine business!!Andy A.
Very easy and quick return.John B.
Excellent service and availability.Jamie V.
Great customer serviceDAVID H.
We told them at Shepard Mini Storage we were not sure of a uhaul place to drop off at when we arrived at Mt Carmel IL, our destination. So the guy put Springfield Illinois as destination which is way up north, not even close. We were charged $250+ for renting the double axle trailer. We felt like this was too much. After we dropped it off the guy at Memmer Hardware told us he would have to deliver it to Springfield!! I got online and checked to see what our price should've been. Only $191!!!!!!! I don't know why they messed up so much but believe we need some sort of a refund!!!BRENDA A.
Excellent customer service!Lee M.
For convenience yes on returning person was rude and rather a bully no mask. We had been with Covid patients he then backed off. Maybe he was having a bad dayOWEN O.
I have used this location several times and they are always so good and help out in any wayJOHN B.
Owner is rude. Talks down to you when asked about parking truckPatrick J.
Best U-haul dealer in this area by farjames G.
Well doneRichard I.
I've rented through Shepherd Mini Storage several times before and they provide excellent service. Their attitude is to serve their customers and they do it extremely well.ken S.
Very good customer serviceBruce H.
The 2 gentlemen who check me in did a great job. Very efficient and professional check in.Bruce D.
Very speedy check out process and friendly help.Chris R.
The checkout person was completely indifferent. Did not help me understand the contract, inspect the truck with me or go thru the operation of the truck. Never left his office. Spit tobacco into a pop bottle on his desk- disgusting - the whole time...Donald N.
Michael Shepherd managed to get me the correct truck and had it ready to go when I arrived. This was very important since I was coming up from Athens Ga with help to load and drive the truck and time was critical since we planned to return to Ga the same day. Give him an A+peter W.
Each and every time I have use U haul, the service has been better and better. The guys at West Jefferson were top notch. Well done U Haul !!!Michael K.
On this end, I was again supposed to be able to drop off the truck hands-free, and yet, another maskless employee approached me wanting to interact with the truck instead of letting me put the key in the drop box. This isn't service, particularly during a viral pandemic. It was like the employees there hadn't even heard of this. On top of that, the drop off location was filthy, and full of potholes. Good grief.Zack M.
Our rental was thrown in at the last minute with these guys and had to do a lot of extra driving to get our truck but they helped in every way possible with our rental and it turned out five starTed O.
Didn't have the truck you let me pay to reserve so I had to drive an extra hour and a half because you don't understand the concept of a reservation. In the future I'm just going to PenskeLuke F.