Truck had a loud exhaust leak. I never got the dolly I asked for. I assumed it would be in the truck, when I got to my destination, I found it was missing. Still got billed for it.
Donald S
Affordable Storage Guys
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à White House, TN 37188
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,0 - Cote moyenne des clients
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The check in process was good, floor board of truck had rock and dirt debris. The return process was a challenge as the app kept making you take the photos over and over. I contacted customer service, the advised to use the website. The website worked but there was no instructions what box or code to return the keys.
Aaron BWe were told to arrive at 9 AM to pick up our U-Haul and that a member of the staff at the storage unit facility would be there to let us in and complete our rental. No one was there. No one could find someone to even come there and complete our rental so we could get our day started. We had to call U-Haul and it took almost an hour just to get keys. We had to take a truck that was not the specific one rented to us because the U-Haul staff (who were all lovely) had walk us through how to get the keys over the phone and those were the only ones we could find. I felt like I was on a game show. When we returned later that afternoon, there was still no staff present to allow us through the gate and to complete our return. We had to call yet again to ask questions to ensure we had done it correct correctly. This was a horrible experience. Our money should be refunded.
Lynleigh NEverything went great except for getting the key out of the lock box. The lady working there was super helpful and already had a screwdriver and paperclip ready, as this is a very common issue. The keychain attached to the truck key barely fits in the box, making it pretty difficult to even get in the box when I just returned it. But the worst part was getting it out. I think uhual needs to upgrade the size of those lock boxes or attach a smaller keychain to the key so this isn’t a reoccurring issue for customers. Besides that, everything else was great!
Chelsea SReally liked being able to pickup and return when site was closed. People at location were very nice and great to work with.
John M