Every single time we rent from U-Haul it's a disaster. We were supposed to do the touch less check in, but that failed because YOUR site was down for maintenance. When we received the keys and inspected the truck - the check engine light was on, the antifreeze light was on and the oil light was on. YOUR mechanic told me it was safe to drive. I am a professional truck driver & know how important these fluids are! The mechanic was supposed to come and address the issue...but never showed up. So I HAD TO PUT FLUIDS IN THE TRUCK MYSELF. I will NEVER EVER use U-HAUL again. I will gladly pay the higher prices with Penske!ROBERT E.
Moving Truck Rental in Willis, TX at Safe Self Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Willis, TX 77318
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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My needing the rental came with very short notice and your people where extremely understanding and helpful, getting me what I needed when I needed it.STEVEN E.
Let the little people know where the seat adjuster is. Some of us are a little thickJAMES W.
Very friendly and knowledgeable.TIMMY C.
Fast. Knowledgeable, friendly service.Charles B.
Drop off location needs light can't see when you are dropping off your equipment.Estaban P.
Fast, friendly & professionalcharles B.
Nothing that I can think of. Thank you for your courteous and excellent service.Martha P.
My experience at this location was horrible and I do not typically provide bad ratings. One of the staff members was very rude and then rented the truck I had already gone through the 24/7 process to to another customer. She gave me the key to the wrong truck and when I went into the location to try and resolve the issue, she would not come to desk. I could hear her in the office, but she would not come to the desk. The other associate that was outside came inside to help me and was very kind. She was able to resolve the issue, but my overall experience here was horrible. I will absolutely never go back and will tell everyone looking for a U-haul to avoid this location at all costs. The truck was damaged and had almost no fuel in it. When I returned the truck, it had more fuel in it than when I got it, but I was going to be charged a fuel surcharge. I clicked the box that I did not agree with the charges & they have been updated.Jessica G.
Great service!peter S.
Really appreciated them calling me to let me know that a truck had become available.DENNIS JOHN S.
The ladies were very friendly and helpful. Explained everything very well. Will be back.Christine T.
They didn't have the equipment we needed. They charged us for a pad that we never had. A friend said they did the same to them. The return took forever because they couldn't determine the mileage & final charge. I was very disappointed with the whole experience.Would not recommend this location.Cynthia B.
Willis team is always helpful and kind.Kevin G.
Frieldly & helpful staff. A pleasure to do business with!Gary M.
excellent service & equipmentcharles B.
Sue was very helpful.Mary B.
Had no problemsJAN M.
Very convenient! I was in and out! And the front desk lady was extremely nice !Traci W.
They need more room, bigger spaceEric D.
Everything fine.martin A.
Love this location! Staff is the best around.Adam M.
The lady upfront was just so helpful and polite. My previous experiences at uhaul in Conroe haven't been easy but this lady changed my opinion about uhaul. Great customer service and definitely went above and beyond! The gentleman there was very helpful also.Adam M.
I don't know what you could do to improve the truck was nice new equipment clean everything went smooth A-1 thumbs upMilton T.
VERY RUDE AND UNPROFESSIONAL PERSONNELVENUS F.