Didn't have equipment in rental, hung up on us when we tried to call and rectify the problem. Rude and very unprofessional.
DANIEL H
Front Street Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Wilmington, NC 28401
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- 4,0 - Cote moyenne des clients
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There was a broken mirror in the back of the truck. Spent roughly 30 minutes sweeping broken glass out
Mack MAt checking I mentioned I would not need as long and was told to call and leave a message (they would be closed all weekend) when returned and she would be able to credit for the other day and make sure no late fee for after hours drop off because they were closed all day. Returned 2 days early, before five. Called but a man answered. There was no where on property to drop the van. The guy that answered yelled at me to just leave it anywhere near the property and was so tide and then hung up while I was talking about the girl who told me to call and leave message. I called back several times and no answer. Then he would answer and hang up or answer and say nothing. I gave up. I was over charged for 2 days I did not use the van. This man was so rude and hateful when I called as if I had done something wrong by calling when no wjere to leave the van and doing what I was asked to do- call at drop off and leave a message. I’ve never had a Uhaul representative be such a jerk. Ever. It floored me with shock. Rude rude rude. I’d suggest closing this location down!
BRIAN ICrowded and confusing.
Patrick BGetting good side pictures is hard because the trucks are so close
Charles W