Location de camion de déménagement à Windsor, NS chez Windsor Irving

The truck was very clean had air conditioner and was comfortable to drive

First time I dropped at this location. The lady was pleasant and attentive to my returning the unit.

The only issue was that the information given at this location did not correlate with the information at the drop off location. We were told our deposit would be given back in cash and appartently that is not the case.

I sent a complaint about the gas...there was something wrong....$28.00 for 6 km?...have not heard back.

The only thing I found was when we went to unhook I had to use my truck jack to get it off the ball. How ever it was an awesome trailer, very nice ??

I didn’t get the furniture pads, but it looked like I wasn’t billed for them. I’m not sure what happened there, if I didn’t actually select the option or not. It would also be helpful if I could select my drop off location when I make my reservation.

The person working at the gas station was trying to pump the full service gas, process the payments for self-service gas and in-store purchases, and take us to the back office to complete paperwork all at the same time. We had to wait while he served customers. There's no way he's getting paid enough for all he had to do. When they know they have UHaul customers coming to pick up vehicles, there should be a staff person dedicated to that. We also didn't do a walkaround of the vehicle before signing the paperwork, mostly because that staff person had too many other tasks to do. The truck I rented had pre-existing aesthetic and structural damage. It was noted on the keychain paper and no one tried to claim I had done it, but it made the truck even less water-resistant than it would normally be. I was not warned about this ahead of time, received no discount for it, and it was not pointed out to me when I did the paperwork. I only noticed it noted on the keychain paper after, and only noticed the wheel weld aesthetic damage while we were using the truck. This might have been noted if we'd done a walkaround with the employee before leaving like I've done at other locations in the past. I am very glad that there is a rental location in Windsor because when I first moved to the area I had to rent a truck from Kentville which is much further away and less convenient, and I'm glad to not have to drive into HRM for one. Still, there are ways this location could be improved. Thank you.

Husband was pleased with the customer service. However, we over paid by 300miles (approx) and the owner wasn't able to issue a refund for it.

the truck was older, approx 10 yrs old. It worked well but we ran into some rain on our travel and it leaked into the box. I noted on the contract that it said the driver was made aware of this when renting the truck however this is not the case and I was told by another u-haul employee that this is standard. In any event, nothing damaged. cab was dirty but not bad. Also, I had the truck back one day earl;y and accordingly was of the understanding there would be a rebate on the cost and if the back of the truck was clean, a further 25 dollar rebate. I was told upon dropping off the truck these are not correct. Why does it say so inside the box of the truck and told by empl.