The boxes themselves were good. As for customer service I wish there was a way to leave negative stars. Pick up time window was more of a suggestion than the actual time window. Arrived hours before scheduled causing me to have to abandon roughly $500-$600 of my property behind. Was told arrival facility was a secure facility. It was not. The garage where the boxes sat told me I had a balance and the customer service number said I didn't. So I got to argue as the middle man for two departments in U-Haul. Was told I had 24 access to my boxes that was not true. Only access if I made an appointment and paid the disputed balance in full. I know because I accessed my boxes and when i left with a load they were then parked in the garage. Was told to speak to Christopher at the facility. The facility said there is no Christopher. Could on talk to John and Rusty. Boxes at the facility were stacked half hazardly. At angles that looked unsafe not flush as they should be. Was assured manager would contact me about my grievances and haven't not heard a word back since. Still waiting for a call I believe I will never receive. If I ever move again and have to choose between U-Haul and throwing everything away I'd choose to throw it all away than deal with this level of incompetence again.
Luke T
U-Box Portable Storage and Moving Containers in Morgantown, WV at Willys Hot Shot
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
U-Box Portable Storage and Moving Containers in Morgantown, WV 26508
Les conteneurs U-Box sont une manière pratique, flexible et sûre de déménager et d'entreposer vos affaires. Que vous déménagiez à l’autre bout de la ville ou du pays, les conteneurs d’entreposage portatifs sont la solution idéale. Nous pouvons les livrer à votre porte pour que vous puissiez prendre votre temps pour charger vos biens. Si vous avez besoin d’entreposer vos conteneurs pendant que vous mettez en scène votre maison, ou que vous attendez de signer le contrat de votre nouveau chez vous, vous pouvez être certain que vos biens sont en sécurité dans l’un de nos nombreux établissements de U-Haul quartier. Nous pouvons vous les livrer à votre nouvelle adresse quand vous êtes prêts ou nous pouvons les entreposer aussi longtemps que nécessaire. Vous ne déménagez pas? Vous pouvez garder votre conteneur sur votre propriété aussi longtemps que nécessaire, que ce soit pour des travaux ou pour vider votre garage ou sous-sol.
Un conteneur U-Box peut contenir jusqu'à une pièce et demie de biens de maison. Si ça rentre dans votre maison, ça rentre dans un U-Box -.
- Dimensions internes :
- 95 po X 56 po X 83,5 po (L x l x H)
- Capacité :
- 257 pi cu
- Poids :
- Jusqu'à 2,00 lb
Conseil de déménagement : Si vous n’êtes pas certain de pouvoir mettre toutes vos possessions dans votre U-Box - conteneur, commandez-en plus d’un! Au contraire de nos concurrents, nous ne vous faisons payer que pour ceux que vous utilisez.
Fonctionnement
Mieux encore, en utilisant les conteneurs U-Box® pour un déménagement ou comme solution d’entreposage portable, vous profitez de la flexibilité et du contrôle nécessaires pour planifier un déménagement parfait. Vous pouvez les faire livrer à votre maison ou les entreposer jusqu'à ce que vous sachiez où vous allez. Nous vous offrons l’occasion de tous les planifier.
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Choisissez le nombre de conteneurs dont vous avez besoin. Un conteneur U-Box peut contenir jusqu'à une pièce et demie d'objets de la maison. En cas de doute, commandez un de plus. Nous ne vous le facturerons pas si vous ne l’utilisez pas.
Marchepied 01
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Dites-nous quand vous aurez besoin d'accéder au conteneur. Si vous le faites livrer dans une nouvelle ville, mais que vous n'en avez pas encore besoin, nous pouvons l'entreposer pour vous dans notre entrepôt sécurisé.
Marchepied 02
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Nous vous livrons les conteneurs et les ramassons lorsque vous êtes prêt. Si vous préférez l’emmener vous-même chez vous, utilisez notre remorque conçue spécialement pour cela ou chargez-le dans un U-Haul à l’établissement de votre quartier.
Marchepied 03
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Nous entreposerons votre conteneur dans notre entrepôt sécurisé ou bien nous pouvons le livrer n'importe où dans le monde. Vous recevrez de nos nouvelles pendant le transport du conteneur et lorsqu'il arrivera à destination.
Marchepied 04
Autres U-Haul Services
Évaluations des clients
- 3,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I'd try not to bother customers asking the same information over and over again. I uploaded the address on the website a couple of times, and gave the same info over the phone twice more. Finally, I understand the convenience of uploading pictures, but please keep in mind that many people move to places they have never been before, so it's impossible to upload pictures as we are moving at the same time you're delivering the box. I think you should make exceptions when the customer is giving you the right address without a doubt. Also, are three pictures really necessary? Why is three mandatory? I uploaded two and almost didn't get the delivery on time. I know someone who simply downloaded pictures from Google, not even the right ones, and still got his stuff. Everything else was good and I am satisfied.
rafael oOn September 14, 2023 a Uhaul agent contacted me and stated the Ubox will be delivered to my home on September 16, 2023 between 8 am and 8:30 am. Then, they changed it to September 18 between 8 and 8:30 am. The Ubox arrived after 2 pm on September 18, 2023. I'm extremely disappointed and had to cancel my appointments for that day. This is very poor customer service and I should be reimbursed some of the fee due to Uhaul's mistake. Also, one of my items were damaged and had to be trashed.
Sharon KJon Hebb was very helpful with the U-Boxes. I highly recommend him to those seeking quality reliability in moving,
Joanne GLoved seeing women dropping off and picking up the U-Haul box!
JANE DMy experience with moving across country with UHaul UBox was excellent. All people were very helpful and always able to answer any question. Also, the UBox arrived earlier than estimated and Willys Hot Spot was able to unload the next day.
Teresa VEveryone, from customer service to delivery people, were wonderful! Communication about our order was top notch. Container picked up and delivered out of state on time and everything in great condition. Superior job Uhaul!
Paul GProprietor of the business is very friendly and genuinely wants to help. Short of helping us move items in and out of the boxes, the owner was very flexible and forgiving about late notice to have access to the boxes. Thanks a lot. I highly recommend this location!
Corey AJohn was super helpful and flexible with the U-Box delivery. Very friendly folks I would happily work with again.
Anthony REverything was awesome! The only small issue there was, was that there was ants in some of the boxes!
Maddox CJohn at this site was very excellent to deal with. He was attentive, helpful and was available when he said he would be. Highly recommend this U-Haul site.
Stephen ZMisread that I had reserved 2 u-boxes and only brought 1. Brought the additional box a few hours later.
Allison BWe are a military family who has used uhaul exclusively over the last 20 years for our many moves across the U.S. We were very disappointed that uhaul “sells” mover help but then does no coordination with the moving companies it “partners” with to locate ubox, ensure the delivery timing and actually manage the movers that the customer scheduled. The website makes it sound like the customer can book the ubox and the movers and then set up a time to deliver/offload and all planning is complete. In reality; there is no coordination between uhaul and the movers and it’s up to the customer to reach out and manage the timing, including delays, and the scheduling of the movers even after all the booking and payment is complete. Uhaul should make it known to the customer that it is the customer’s responsibility to manage all aspects of logistics with the moving company that the customer books and that uhaul does nothing to support the customer in this regard. I had to call and reschedule multiple times because of delays of my ubox delivery and the company that was offloading had no idea the ubox was delayed—uhaul doesn’t notify them at all of delays or even when the ubox has arrived. This business model is horrible for both the customer and the moving companies. Uhaul should stick to renting trucks and containers and not pretend they have all inclusive service with moving companies because they don’t. It’s completely disjointed and only added additional stress to an already stressful process. I will not book uhaul services again after this experience.
Asheleigh GThe customer service is excellent.
Cheryl PWilly's Hot Shot was great every part of working with them was a breeze. Once the U-Boxes left them and were in Uhauls hands it became a nightmare. The online system did not give any accurate information, I didn't have access to my pick up date for when the U-Boxes would be picked up once empty, and I could not change this date that I already didn't know. The local offices either couldn't help or would not pick up the phone at all. The 1-800 number customer service was completely unhelpful, though I think that is a structure is not their fault, and finally the local person who finally set up the pick up time and date for me was rude, yelled over me as I tried to speak, and talked to me like I was an idiot. Overall, the neighborhood dealer I worked with was great, but if it is up to me I will never use U-haul again and I will make sure no one I know does either.
brady wI was very pleased with Willy’s hot shot. Very helpful and professional. It was a pleasure doing business with them. I would highly recommend them to anyone.
japak c