We rented an open cargo Trailer. For the most part the rental and process were fine. The odd part was that the rental location rep told us if we come after he closes (3pm) that we should just leave the trailer. I asked about locking it and he said it would be fine. I do agree the location is a low crime area, however being a frequent renter of vehicles I was surprised by this. There has been other circumstances where renters have dropped of vehicles after hours and then the vehicles is stolen and the customer ends up in a hassle with the renting company over whose responsible. I would suggest that yes it's ok to drop it off after hours, but give us a trailer lock device to put on the hitch so it can't be hooked up without a key. Other than that, the service was fine and the trailer was good quality and did what we needed.JON B.
Customer Reviews for Central Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Laura C.
Le client n'a pas laissé de commentaire.Sheryl B.
Le client n'a pas laissé de commentaire.kristy S.
Le client n'a pas laissé de commentaire.Chris L.
Le client n'a pas laissé de commentaire.Julie W.
Le client n'a pas laissé de commentaire.Tyler D.
Le client n'a pas laissé de commentaire.Madison M.
Great service as always highly recommendDonald G.
service was EXCELLENT what more can one expectdouglas R.
Jeff was a pro, quick to set up and very helpful. Thank you for the top notch service..grant W.
owner is a great guy to deal with.!dwight H.
Best service bar none!beth M.
I have used this location before 2 1/2 years ago and Jeff's professional service is top notch as alwaysdavid A.
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.nina B.
First class service. Connected the trailer and made sure everything was working properly. Very pleasant and friendly, could not speak more highly of the gentleman. Merci.Dale B.
Give lessons on customer service, no one has a right to yell, belittle, and treat a customer like tractor dome did, I will not be recommending U-Haul or using U-Haul when we get our stuff out of storage ...people like tractor dome are running your Good name uhaul, I hope this matter is followed up on and I would appreciate a call 9029895245 to see how you plan on correcting this matter.Darren B.
Service at this location was excellentThomas T.
Jeff is the best in customer service. quick and friendly.peter C.
Le client n'a pas laissé de commentaire.Carol R.
Le client n'a pas laissé de commentaire.Karin V.
Le client n'a pas laissé de commentaire.Karin V.
Le client n'a pas laissé de commentaire.Karin V.
Le client n'a pas laissé de commentaire.Graham B.
Le client n'a pas laissé de commentaire.dominque F.
Jeff was very helpful and friendlyShannon S.
Jeff was well informing with no questions to ask. Explained outvthjngs with the trailer and also touched base very well on the insurance. Wish more places were more upfront and informative like him. Would highly recommend him to others.peter S.
Le client n'a pas laissé de commentaire.ROGER C.
Le client n'a pas laissé de commentaire.Chris B.
Nothing. Mr. MacDonald (sorry if I got your name wrong) was excellent. Quick and easy pickup. Explained all necessary things. Easy return. Thank you!Angela M.
Le client n'a pas laissé de commentaire.cathy B.
No improvements needed. The owner was easy to deal with and clear in paperwork and expectations of vehicle. I would use him again.Amanda K.
Jeff at Main Street was awesome very helpful and after the court street location totally mess up my reservation argued with me about the equipment as I needed a motorcycle trailer she kept telling me it not one and then it was not there when I went to pick it up. I told her I booked a bike trailer she trot saying they are all the same Arguing with the other lady that worked there. So I took time off from work to get the trailer had people lined up at the other location to help me that took time off work and had no trailer to use. I had to get a trailer from the other location the next day. This was very bad, people book these trailers or trucks have plans in placed to to have a employee argue with me 2 times trying to tell them that the trailers are not all the same and then she does not book me what she argued about with me just showed how much that person listened to what I was saying. Then again arguing with the other employee in front of me saying that all trailers are the same they are all RT rentals there are no MT rentals. This made should a mess on all that I had planned for the move. I will be calling the manager or franchise owner to explain how their employee acted on two different occasions. Very poor poor serviceruss D.
The service was excellent, very knowledgeable and helpful. I will certainly recommend this location to friends and family. Marilyn & Barry JohnsonMarilyn S.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Gordon M.
Le client n'a pas laissé de commentaire.Michael F.
Excellent repleonard D.
Le client n'a pas laissé de commentaire.janet B.
Le client n'a pas laissé de commentaire.Debbie S.
Very great friendly staff. Only try to up sell me once. After that he was not at all. Very professional. Koodo is to this location Thank's Jeffdarren M.
Employee was very friendly and knowledgeable. Great experience!Karen H.
Jeff was very helpful and pleasant through the whole process, and the trailer worked out excellent for my move.Shannon S.
We gave 20 minutes notice that we needed a trailer and they delivered. Awesome serviceBrian D.
I just returned my trailer to a location that was closed at the time. The only bad part of renting the trailer was the online return process, trying to transmit a photo of the returned trailer. Had to call the 800 number perhaps 8 to 10 times to try and resolve the issue. Nice staff at the call centre, but nobody CD fix the problem. Turned a great experience into s frustrating, terrible one.Wayne E R.
Le client n'a pas laissé de commentaire.richard H.
Le client n'a pas laissé de commentaire.michelle T.
Location needs to be amended on google maps. Excellent and precise customer service.Dewal B.
Le client n'a pas laissé de commentaire.david M.
When I went in they hadn't told me about a 100 $. Holding fee until after my 179 $was pd. Then the debit machine for uhaul wasn't working so I had to go to another store and get money which cost me my 1,5 service fee then another 2,75 service fee for it.Clay R.
Le client n'a pas laissé de commentaire.erika R.
Le client n'a pas laissé de commentaire.Kevin M.
Excellent staff.alton C.
Le client n'a pas laissé de commentaire.alexander B.
Couldn't use my debit card for rentalâ€”that was frustrating.jamie T.
keep up the good work. very pleasedtom M.
Jeff is great , always have a great experiencerobert W.
Le client n'a pas laissé de commentaire.KEVIN L.
Le client n'a pas laissé de commentaire.wayne G.
Le client n'a pas laissé de commentaire.william B.
Le client n'a pas laissé de commentaire.mike M.
It was good overall I do not have any issues .joyce S.
I was impressed with the excellent customer service. Merci.jennifer A.
Very friendly. Vehicle was ready for me. Everything was explained. MerciLeigh Ann H.
Nothing. Great customer contact representative! Good location!John H.
Le client n'a pas laissé de commentaire.HUBERT M.
Very pleasant and satisfactory experience all around.Wayne W.
Le client n'a pas laissé de commentaire.Tim M.
Everything went very smoothly.Sherry S.
Was fine.Pat K.
Very helpful, in and out efficiently, covered all the bases re the contract, equipment, etc and then drop off went very quickly as well. Yes, I would go to this location to rent again.CARL P.
Le client n'a pas laissé de commentaire.Stacey C.
Great drop off, friendly service, was waited on promptly, was an overall great experience. Will definately recommendCarlene M.
Le client n'a pas laissé de commentaire.Devin G.
Le client n'a pas laissé de commentaire.Austin M.
Very friendly to deal with , extremely clean facilities!! Thanks againkyle M.
Nothing, it was greatJAMIE C.
Le client n'a pas laissé de commentaire.clayton G.
Inside of the trailer was dirty. The floor was muddy as if it was used to haul sacks of potatoes. It would not sweep out so I had to take it to a car wash as I was loading mattresses. Seemed ironic that there was a sign inside the trailer saying â€œ15 $charge for returning a dirty trailer â€œsandy S.
Le client n'a pas laissé de commentaire.Brian B.
Of all the U-Haul places in Truro and the surrounding area we could go we always go see Jeff he and his staff are very friendly. We know that we can go there and be treated right.amy A.
Le client n'a pas laissé de commentaire.Douglas L.
Very friendly, informative and knowledgeable. Reserved on the phone and those staff were very friendly , informative and knowledgeable to. I would reccomend to anyone to use uhaul. The price is great and staff are so helping from being to end.David S.
Nothing. Great experiencemichael L.
Le client n'a pas laissé de commentaire.russell M.
At this particular location I don't thing there is anything to improve. I was made aware of everything involved with the rental, the person who served me went through everything, step by step, and explained everything very well. When I need another vehicle for moving I wil definitely choose this location.barry A.
This is the third time I have rented from this location and the service was outstanding. He explained everything to me including how to use the fuel saver feature which is something none of the other locations I rented from did. I would recommend this location to anyone.Robert L.
employee was very helpful,pleasant,nice personSheila C.
I got what i needed so the only thing i would suggest is maybe a bigger selection,otherwise all was great.craig N.
Le client n'a pas laissé de commentaire.Matthew B.
Extremely helpful management. A+. Good rental experience. Vehicle was feeling a bit old.christopher S.
Great service and very friendly and helpful! will use again and refer to any friends! Thanks so much!jin Y.
Le client n'a pas laissé de commentaire.jim R.
Le client n'a pas laissé de commentaire.cory P.
Nothing.jeff great guy .nice trailor.good price thanks PeterPETER C.
it's a disappointing that motorcycle trailers are not available at more locations.Lesley H.
Le client n'a pas laissé de commentaire.gail C.
Excellent, efficient, friendly service!Casey P.