Things Were Great, I Would Recommend To Family And Friends. The Facility Was In Excellent Condition. Staff Was Great.
Melissa J
Customer Reviews for U Stor It Rockford 4850
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Give a grace period when it's the holiday season. Holidays already are stressful for most, when you have to move during this time it's overwhelming. So if there was a grace period that would be helpful. Thank you for your services.
quenn tMobile pick up was not working but when we went inside, the employee was extremely friendly and helpful in getting us our reserved truck.
Alec CI was never sent the link to inspect the truck. I reported before I left of how dirty the truck was ( it was filthy and nasty ) on the inside of the cab and dirty in the bed of the truck. The manager apologized but offered no solution. But she was very kind. Saturday the person working was absolutely amazing!! She is the main reason I will come back and use uhual This location!!
Michelle MUhaul was terrible, but couldn't leave a bad review here as it would reflect badly on the drop off location, which did everything well. Uhaul communication was terrible, changed reservation, made my trip 50 miles farther, and then charged me for my mileage. Could not speak with someone. Was on hold for multiple times for over 30 minutes. Very disappointed with my experience with the Uhaul company not the locations I picked up or dropped off.
Marde GGot to the store and there was no one to help me had to call customer service was a bit of a Hassel
Connor SReceived a 20 foot UHaul truck that was missing a catalytic convertor.. The truck was extremely loud and was not street legal. Did call to report this with UHaul customer service and was provided a reference number and was told the Area Manager would follow up within 72 hours. I never received any follow-up within that time and was charged the full amount.
Tachai KVery courteous staff. Would highly recommend.
Harry LI didn't have any concerns or complaints.
David TGreat and friendly customer service and clean product. Couldn't ask for anything more.
Aaron PDon't change pick-up location at the last minute. It took me 1,5 HOURS calling U-Haul to sort out my reservation that YOU changed! The app was useless for my Android phone. Won't recommend U-Haul to anyone and won't use them again myself.
Joel TClosed no one to talk to
June MWhat the actual fuck. My husband went to pick up the truck and the office was closed so all the problems he had, needed to be solved via the app. The lady Tiffany he talked to at customer service was the rudest, nastiest lady ever. She called our roommate, she called me, and she was rude to my husband. We needed to move our new washer and dryer. But luckily for us once my husband returned the truck to the location I was able to locate alternative trucks for our next appliance upgrade
Andrew MEverything went well
JEFF LThis was not the location I had scheduled to pick up from. I was charged extra for mileage because it was out of the way. We were not notified of the change of location.
Christopher LThe lady was very nice and helpful as well with questions I had.
Richard HFilling out the online application to get the vehicle, the end had a place for more proof of identification. One was a passport that I think few people carry in fact I had non of the other. This then forced me to call. The person on line was great but one still had to call to complete the sale. This was even after I talked to someone at corporate reservations days before and gave them all the information plus credit card number. Had to repeat the information. Really no big deal but it defeated the purpose of doing it just online. This could be just me tho because it was extremely cold outside and I couldn't get my location on (thought it was) and also couldn't get my phone to take the picture of the bar code for that location verification. Murphy law had set in and I hate being cold. Lol. I did have my plans changed so I had to call numerous times to change vehicles and time pickups and everyone was fantastic. Especially the last person before my pickup. She kept looking for a vehicle with the intensity to truly help me. I believe she was located in Madison. So thank you.
Roger HThere were 2 reservations for the same truck. When it was finally figured out a half hour had passed and I now could only have the truck for 3 1/2 hrs but I had needed for 4 hrs
Patti HThe side mirror was broken on the phone and I could not see the right hand lane I had to have my wife change lanes in the car behind me before I could change lanes she had a hawk is a terrible way to drive very dangerous first day only made it two hours waited 15 hours on the side of the road for your people to come and fix the mirror as well as the truck carrier lost two full days and travel $500 in motel bills not to mention the stress of it all we couldn’t even get you guys to answer the phone you need to do a better job as of now I have still not had my bills taken away on this trip you should’ve come to truck for me as well as the truck carrier for the trouble you put me through you got a lot of nerve treating a customer like that leaving me out on the side of the road the state police finally even came they were so disgusted with you and that one of you pick up the phone to call and say I’m sorry in fact we will try to make it my fault well buyer beware was your attitude when the mechanic came he said whoever put that mirror on torch it down so high it couldn’t be moved he had to take it apart to fix it I could’ve been a terrible wreck because of that if it wasn’t for my experience and drive your truck it would be to make it 2 1/2 hours to Notre Dame
Donald MVery friendly
MARGARET RThe entire online check in and out system was useless. Fortunately there was an agent on site and I was there during business hours. The web site choked when it was time to upload photos. Had to resubmit and sign in multiple times. And finally it failed. System sucked! And I haul changed pick up locations from a very convenient site to one 5 miles further away my intended direction. Phone help was impossible with a 79 minute wait time. Overall this was a lousy experience.
Theodore JThe van that we rented had dog hair everywhere it good that my mom wasn’t the one driving cause she is Allergic to dog dander
Brittney PThanks for making the rental process smooth.
Sheila MNo comments.
Pedro VThe only issue I had, refers to being charged an extra $34.85, when I I turned the rental truck in at 1900 W . Douglas Montgomery, IL the same day at 8:00 pm. My card should not have been placed on hold for extra charges, when I've paid everything upfront in the beginning. I am not satisfied with the extra caharges to my card.
Kiana SI was supposed to pick up the truck I rented from the Forrest Hills location. The person that was at that location was was very rude and yelled that me. Claiming that I was sant an email and a text message that I didn't get until after I picked up the truck on North Main. This cost me more money seeking I had to get another Lift ride to the North Main location and was farther away from my home costing me more money in mileage fees. I think the ASSHAT running the Forest Hills location is very unprofessional. I have rented from the location many time in the past. Including the rent of a 6X12 open trailer from May 11to the 18. On the 18th when I returned the open trailer I was told that the truck would be ready for Saturday at the Forest Hills location. The lady at the North Main location was very nice and professional. I won't rent an other truck from UHaul over this. And if I do it won't be from the Forest Hills location.
Scott KExcellent service à la clientèle.
Gail Fall good
Willie Athe check in process could be quicker by entering the info for contacts earlier so you do not have to wait for it to be processed while your time comes off the clock
Kevin LThis van rode very nice. Very comfortable on a 1 000 mile round trip. Pick up and drop off was very easy. But would have been nice if they went over some features on the van before we drove away. Van was dirty outside and in. Had to vacuum the seats before we started our trip. Radio didn't work.
David BDon’t park the truck hidden in the back, backwards, so that it has to be turned around before driving away.
John SExtremely impressed with location and staff, especially Sarah Jackson, she is a terrific asset. Even though this location is not the closest to us, we'll recommend this facility to everyone asking us. Thank you Sarah...
alexis vLower the milage rate. It ended up costing, with gas over $424 for about 6 hours. I paid 0,89 a mile.
Terry MStaff was very friendly and helpful. Had a good experience.
Jim HSarah, at U-Store It, ROCKS??
Michael D