First, let me say I don't have enough space to say how beautiful my experience was with this store. My time with them spanned over five years, through some tough times. They were always very courteous and compassionate to me. The building was always clean, and neat. In a time when my life was dark, they were light and that's no exaggeration. They always had trucks available, I rented at least 15n trucks from them, love this store and its team. God bless them and thanking God for them....real talk,

my items in the unit flooded because the ceiling of the building collapsed, I lost a lot of items, not once were i encouraged or asked by an employee to obtain insurance, they cared less about my loss items

You must keep a close watch on payment dates, their late fees are brutal.

Craig the manager was very polite and helpful to me

The manager an staff are very helpful.

Great Service, Quick and Helpful!

I was misinformed about the size of the storage unit and also after hours returns. It’s not told I needed to get the mileage before leaving the keys in the drop box, so I was charged an additional $20

The employees that helped me at the Joy rd location were very helpful and patient with me.

Reserved a storage unit, was sent to a location that didn’t have the size/price I wanted. Was then charged for the unit I didn’t want/need/ask for. Thanks uhaul

Great service. They got us going reasonably fast. Came back early the next morning. Same thing. Quick inspection if the truck. Adjusted my final bill. On my way.

The lights go out after 5min. and you have to walk all the way down the hallway for them to come back on, some of us have 24 hour excess as long as there is movement lights should stay on.

The worst customer Service I ever had in my life.

NA

Patient and very knowledgeable; though it was early morning, the team was able to accommodate me in the nicest way. Plus donut shop coffee!

Thanks

For the price I believe it could be a little bit bigger

I really appreciate Craig and the Staff at U-haul on Joy Rd. Will use their service again.

Manager Craig Jordan Was not helpful and didn't do his job correctly

Great service

My experience here was great staff were nice never had any problems I would recommend this facility to anyone

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