Trailer Rental & Towing in Detroit, MI at U-Haul Moving & Storage at Southfield Frwy & Joy Rd

1873 évaluations

19001 Joy Rd   Detroit, MI 48228
(W Of Southfield Fwy)

(313) 584-9033

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(313) 584-9033

19001 Joy Rd
Detroit, MI 48228
(W Of Southfield Fwy)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Location de remorque

One-Way and In-Town Local Rentals in Detroit, MI 48228

U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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Évaluations des clients

Average Customer Rating

1873 évaluations

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Évaluation :
5

Good service and helpful staff. THANKS!

Ghassan A. 
Rating:
3.0

The person at the counter need to listen a little bit closer to the customer what the needs are there was a mixup on the trailer I need it and the date call's a little bit of trouble for me

Anthony H. 
Rating:
5.0

Great service, very professional.

Hiram S. 
Rating:
5.0

I was very satisfied

James H. 
Rating:
3.0

I rented a pickup truck with a motorcycle trailer, on a Sunday, 9 a.m. Three stars only, because: The location good: - fast service - keys were ready in no time - the guy wired/hooked the truck and trailer together for me - the equipment was clean Overall experience bad: - The personnel told me that they will be closed then I come back, and pointed where I should return the truck (a marked path, with steps and signs), and asked me to follow the signs, steps, and the mobile app, and I will be good to go. So, I came back late that day where I had to self return. The issue was that paths for self return with signs on what to do, were blocked by other returned vehicles, and it was night and cold. And that the mobile app never worked to "take a picture" and self return stuff (the camera does not open when it asks to click the button take a photo). So I had to stay on the line for one hour (after a 10 hours trip!) waiting for someone to tell me what to do, then took him 20 seconds to tell me "just leave the truck anywhere and drop the keys in the box!". - I got charged on the following day for $18.99, without any text/email/phone on why the extra charge!? When reserving on the phone: - Straps come with the trailer - The truck does 19 miles per gallon So we made a decision, but in reality it turned out: - Straps do not come with the trailer and I had to put extra $40 to buy that - The truck did 13 miles per gallon which made a difference on our long trip This experience made me set my mind, I am getting my own little pick up with a hitch on (or installing a hitch on my car) and that is it. No more counting on others. I had to pay around $400 that day (straps, trailer, truck, insurance, mileage.. etc), when the trailer alone is just $14.99 a day!

khalil K. 
Rating:
4.0

One thing I would recommend: when you work with customer and in the middle of asking questions don't pick the phone and work with person on the phone and complete their application. Either you answer the phone and ask to hold for a minute or let it go to voice mail.

Nahed A. 
Rating:
5.0

Nothing to improve everyone was so nice and very detailed I would highly recommend that location.

Lenora S. 
Rating:
3.0

Needs more employees and fix storage unit

Ameka D. 
Rating:
5.0

I'm thankful for your assistance.

ROBERT LARRY C. 
Rating:
1.0

Inspect trucks more! Clean them! Take writing out and make sure they drive properly

THILICIA BEATRICE-IRENE K. 
Rating:
2.0

Slow slow slow

MICHAEL C. 
Rating:
1.0

The worst people I ever dealt with. Bas attitude for no reason. Especially the girl there, she is mean and stupid. I don't know how uhual give contacts to people like them! They gave me a truck then after I clean the snow and I'm about to leave, the girl came and took the keys, she said we gave you the wrong truck. So I followed her to the office , she handed me a different key (here you go this is your truck) I asked her to pull it please, she said you go get it. Then I asked about the new documents for the new truck, you know it will be different gas reading and mileage, and also she didn't want to do that. Until the guy beside her desk handed me the new contact. Also, without asking me she added insurance, I said I have my own insurance, can you remove it. Also the guy again stepped in and put his initials and asked me to remind him when I bring the truck back. I finally left, an hour later Already back to drop off. She said you are all set, I said may I have a receipt please, she rolled her eyes of course and gave me a receipt with insurance charges. And here she doesn't want to remove this charge or even wants to talk to me. The guy came and printed a new receipt and I said thank you and nobody of course answered me back. I left with a feeling of never going to rent a uhual again. The worst experience ever. So disappointed.

Majid H. 
Rating:
3.0

Make sure the cashier/ sales associate is knowledgeable. We paid for a day starting at 11:30 but she told us it had to be back by 6pm the same day therefore we rushed to bring it back only to find out it was due back next day same time as pick up. That delayed our move and caused us to actually be late and i was charged over double the original amount

Diana E. 
Rating:
3.0

The customer service representatives were rude. The guy I dealt with was rude. When returning the truck the guy that was checking in the trucks was rude also. I don't see myself using this location ever again.

Alicia R. 
Rating:
5.0

The truck that i used needs repair to the steering. Other than that it was ok.

Brak L. 
Rating:
4.0

Everything went well- keep up the good work

Calvin D. 
Rating:
2.0

The person who put on the dolly failed to screw the cup all the way down, it was loose and could have unlatched if I had hit a big bump. The tech who received the dolly was totally disturbed by it, he asked if I had unhooked the dolly and I said, no.

Davidsonabe O. 
Rating:
1.0

Did not greet you!! Did not have the equipment I requested in the truck and them stated he put the appliance dolly on the truck and was not ythere. I would like an apology and some kind of compensation for having to go back for person mistake! Not satisfied at all will not recommended this place to no one. Very disappointed!!!!!

Michael H. 
Rating:
5.0

Nothing

Kenneth D. 
Rating:
4.0

What pick was this place was very nice and polite and I know what they were doing and how they tricked me I need to get an insurance that I didn't need other than that it was good

Eugenia M. 
Rating:
5.0

Great service

Jamal T. 
Rating:
5.0

I'm irritated, honestly. I made the reservation online, recd a call. The rep said they gave me a better rate cuz they had to change the location as the truck size wasnt available at original location. This am we take a Lyft to get to the Shaefer Rd location at 7 am as we were told its a 24 hr one. It was freezing, raining and we were stuck outside the gate with no covering. I called Uhaul n was told to go to Joy Rd as the other location forgot to leave the keys. I paid for a second Lyft to go to Joy Rd after a good 15 minute wait in the cold/rain...Got the truck and everything was fine at Joy Rd other than I dont think the price was matched from the original phone call, it was a 22 minute drive from the house to Joy Rd (another expense-more gas, more mileage fees, and a third 22 minute Lyft ride). So yes people were nice and polite, but very frustrating way to start and end the day. Id like something to be done to make sure what I was charged is what I was quoted, especially since I ended up having an extra Lyft charge and another longer Lyft charge. I swear I was quoted $29.95 for the truck and less per mile too..

Kim M. 
Rating:
3.0

Be forthcoming with the cost. I was billed $1.00 for No fault after I purchased the vehicle insurance rider. Why? Environmental Fee? Why? Also I want to know if you rent a truck in the city and use it for four hours, and return it in the same city, different station it is called a one way rental and not local.

Ivy A. 
Rating:
2.0

Its always only one person at the counter and one checking in trucks and both of there attitude is not the best. The wait time is terrible they are slower than turtles.

Angel M. 
Rating:
2.0

Truck needed alignment wasn't safe to drive

Hussien H. 
No reviews have been submitted for this location.

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