I had a terrible experience from end to end as I tried to book my service online and kept being told the servers were down on 9/11, so I should use the app which is intuitive and “easy” to use but it made the process far more time intensive and worrisome than I initially imagined. I will definitely not be recommending this sort of service to anyone looking to move and the future and will probably advise them to look elsewhere at this time.
Terry C | First ImpressionsSelf Storage Units in Framingham, MA, 01701
U-Haul Moving & Storage of Framingham-Southborough
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290 Belmont St, Worcester, MA 01604 View Available Units14.4 miles from this location
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- 4,5 - Cote moyenne des clients
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Move In
SIMGE K | First ImpressionsService is excellent Always a pleasure
DAVID C | First ImpressionsStaff were friendly, helpful, and patient on one of the busiest weekends of the year.
ANGUS R | First ImpressionsDaniel and staff are excellent!
Andrew F | Online Move InThe office chief was very knowledgeable, and helpful He explained the process of accessing my storage unit comprehensively
Dr G | First ImpressionsGreat personal service and everything well explained. Feel confident about using the facility.
Simon C | First ImpressionsI only say the hours are inconvenient because I have a weird work schedule. I get out around the time that the facility self-serve hours close and it would be convenient for me to stop by there afterwards andI in the morning because of my schedule, it makes it harder. But I’ll make it work. The facility was somewhat maintained on the third floor where I moved into the floors are all quite dirty and in my storage facility the floors were also dirty. When I started moving things in, I didn’t realize I needed to get a vacuum so I didn’t have one. My stuff is all pretty clean, but when I left the facility, I was quite dirty personally. I also have a rolling rack full of nice clothes and had to lift it all up off the floor because they started getting dirty on the bottom of them just wheeling it into the storage unit. There was also a panel that was pulled off on one of the air vents next to my storage unit that should definitely be looked at and fixed. The two guys that were there were very nice and helpful though. Also, I did expect there would be bigger storage units, but there was basically nothing available so I am currently using two storage units instead of actually one. I don’t need 2 but the storage unit is not big enough for the actual size I really needed so it’s not by choice. a lot of companies around this location might have had bigger available, but were massively overpriced compared to U-Haul. I’m not too satisfied, but definitely think the unit should be cleaned and the floors cleaned at some point. Not sure how often they do it, but if they do it once a day and I was there at the end of the day that could’ve been from other people, but I don’t think that’s the case because it looked the same when I was there visiting the unit to look into the size before I moved my stuff in. Daniel in the main office was the person I worked with the most and he is a really nice and smart guy. He definitely makes your company better.😊
KAYLA B | First ImpressionsI was very pleased with the state of my belongings when i took them out of storage. I would confirm the climate-controlled temp. One day i was there on a very hot day, and the temp seemed quite high inside. But, that could have been an anomaly.
Mary C | Overall Experiencevery clean facility. easy move in.
Michael S | Online Move InI had made a reservation online for a 5x10 unit but realized it wouldn’t be big enough. Your system made it a bit more complicated for your employee to change than it should have been but Sam was so great helping me out, with this and with everything else. This was on a Monday after a chaotic weekend of people moving in, and yet he was so patient and helpful. I really appreciated it. Kazandra was also so nice and she helped us get my couch into the elevator. My only issue with this place is the fact that the elevator will close on you. I’ve never seen an elevator like this! We had been having trouble getting my couch into the elevator and the alarm started going off. We really couldn’t move it out of the way (most elevators will not close on you anyway), and then the doors start closing in. Kazandra actually said they just spent $75,000 fixing the elevator—it would be nice to have an elevator that doesn’t close on people though! Sounds like people tried to push the doors back open and that’s why they had to get it fixed… Anyway overall I had a really great experience. This is a great facility and the employees I interacted with were really great at their jobs.
Elizabeth S | Online Move InI have been renting a small unit for around 4 year, and am moving to a smaller apartment, so I am in need of a larger unit to store my families belongings. Kazandra Baez Sughrue was amazing in helping me secure the right size unit and making sure we could get it and in quickly. She also helped in closing the old unit and making sure we were not going to be paying for 2 units while only using one.
PATRICK B | First ImpressionsAlhough my online reservation did not hold or provide me the unit I requested, the staff were helpful with altering the reservation in a manner that was acceptable and accommodated my need to move in on the day I had planned which was appreciated.
Danielle L | First ImpressionsThe black older guy!! Can't remember his name 🤔 5 star Customer Service
Corey R | Overall Experience