The storage space had not been swept out before I moved in. There were mouse droppings on the floor there. Your staff face to face was great and helpful.
Alan S | Overall ExperienceSelf Storage Units in Irondequoit, NY, 14621
U-Haul Moving & Storage de West Irondequoit
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U-Haul Moving & Storage at Ridge Rd
1875 E Ridge Rd, Irondequoit, NY 14622 View Available Units1.1 miles from this location -
U-Haul Moving & Storage at Ridgeway Ave
2055 Ridgeway Ave, Greece, NY 14626 View Available Units5.0 miles from this location -
U-Haul Moving & Storage of Greece
1661 Long Pond Rd, Greece, NY 14626 View Available Units5.8 miles from this location -
U-Haul Moving & Storage at Rochester International Airport
50 Ajax Rd, Rochester, NY 14624 View Available Units6.0 miles from this location
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- 4,0 - Cote moyenne des clients
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I will never use any other storage facilities but this one!!!!
latishia h | First ImpressionsAnd the reason why I feel this way is because I have some lamps that was inside the storage and when I went to clean it out, my lamps were missing, and I understand that I didn't get the insurance because I didn't feel that I needed the insurance and you guys feel like you're not responsible for my so that's why I'm gonna write this as a poor because things like that shouldn't happen I trusted you guys with my stuff and my lamps wasn't cheap. They cost me $300.
Shanda W | Overall ExperienceVery hard to reach someone in the store, I have been dealing with a charge that should be off for the last 2 weeks and still no response from the management in this store.
Chara L | Overall ExperienceI was calling all month to get the insurance on my unit removed due to the increasing price. Corporate was unable to help me. I was unable to get a hold of the stores even though it called over 10 times. Corporate was never able to get a hold of this store. Corporate told me multiple times that they were sending messages to the store for them to follow up with me as well as the general manager to follow up with me. When I went into the store, someone was sitting behind the desk. No one else was in store and I had just called and no one called. Jazz I believe was the person behind the counter who told me she was a general manager, and had never been notified by corporate that she need to reach out to me. She wasn’t very apologetic about the situation and answered the phone call on her personal phone not the store phone during our interaction which I thought was very rude.
Sidney N | First ImpressionsOne box left in there went to pick up today & it's been stolen above says pickup date was 8/30 not true it was this morning 9:15 - there was an unopened lock on the floor so someone has been in there - I was told the computer shows room was ready to sell - that wasn't true either - how about someone help me with this?
amy r | Overall ExperienceMs Jazmin Waters is an exceptional hospitable manager that helped me tremendously. Her heart of love for customers peace is evident. Thank you Jasmine Waters and thank you U haul
laurie g | Overall ExperienceVery friendly and very helpful
bryan b | First ImpressionsMalik is so friendly and always willing to help and address your concerns on whatever you need. I like his customer service. I will definitely recommend anybody to come and rent there.
Courtney C | Overall ExperienceI am truly pleased with my property being there.
Rodney S | First ImpressionsVery grateful for the guidance to ensure my peace. The awesome hospitality and service is to be commended. I was so stressed and their genuine concern helped tremendously. Thank you so much.
laurie g | First Impressions