All my experience, outstanding the staff very helpful Taylor outstanding thank you
henry s | Expérience généraleSelf Storage Units in Lake Forest, CA, 92630
U-Haul Moving & Storage de Lake Forest
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- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisI was very pleased with my service at the lake forest facility and the help that I got over the phone
leonard w | Premières impressionsThank you
Bill V | Expérience généraleThis facility is clean and organized. The staff are attentive, efficient, professional, and friendly. All the services and supplys one needs are available
Robin L | Premières impressionsPrice seemed a bit high but it’s a nice, secure facility with helpful staff.
Sean C | Expérience généraleOK...no major problems however, when I was returning the truck at 2:30pm, I sat with a young man in a black hat at his desk and he asked me what I was needing. I said I was here this morning and I'm returning the truck and would like to unload my stuff into a 5 x 10 storage unit. He gave me a blank stare as if I was speaking a foreign language. After an awkward pause, I gave him my phone number and he painstakingly searched the computer. I gave him my name and he still looked lost. Maybe it was his first day on the job? He eventually started asking more questions and some progress was made. When others saw the situation, we finally worked it out. It just took WAY longer than it should have taken. I'll give him the benefit of the doubt and as a retail trainer, I might suggest a little shadowing/training for similar engagements. Carry on!
GERALD W | Premières impressionsSomeone entered mu storage and cracked my TV screen and shifted the things on top Then said they didn't nut there were rat traps in there
Christina J | Expérience généraleWhole staff was very helpful. Shoutout to Albert !!!
Grace S | Premières impressionsClean, accessible,secure and modern storage facility in the heart of Orange County
ANGELO S | Expérience généraleStaff is very attentive and helpful Leah is professional and very committed to customer service
Noel F | Expérience généraleYou have staff that has a superiority complex and you don’t reimburse if someone pays in advance and doesn’t use their full month which in the state of California is against the law. I renter is required to full reimbursement if they do not stay the whole month and gives notice.
KENNETH R | Expérience généraleEveryone went above and beyond to accommodate me. The facility is spotless, and easy to access and the team at this location has always been awesome and always very helpful! I would highly recommend this facility to other customers!
Tanya L | Expérience généraleClean and secured
evita c | Expérience généralefrom another customer
Bruce H | Premières impressionsAsked a young lady working the morning of July 13 about some details on how to set up delivery of 6 u boxes in transit. I would think pulling up the details on the computer to look at my account would be the proper customer service move but instead she gave me general info. I spent alot of money with uhaul in one month to be given little attention. A little customer service etiquette would go a long way with your staff
Douglas R | Expérience généraleYou had 4 employees and 3 customers at time of checkout and it still took me 30 min to check out of my storage locker. Should not take that long.
Perry S | Expérience généraleI’m really happy with the excellent customer service and all employees are very helpful and knowledgeable. I’ve rented numerous times with truck rental as well as storage space and cannot express it made my life less stressful. Thank you !
Nancy G | Expérience généraleThe best storage facility
ALJOE J | Expérience généraleAbsolutely amazed for this. All excellent. Thanks for providing such an excellent service. All the associates, incredible helpfull. Two Thumbs up !!!!!!!!!
PABLO E | Expérience générale