I've read several reviews complaining that the staff at U-Haul were slow, rude and so forth. My experience was pretty much the complete opposite.

The store was very clean. The staff was very pleasant and helpful. The storage area was very clean and my unit was the perfect size for me.

Very convenient arranging for storage online. There was a free lock inside my locker, as promised. Reasonable storage rates.

got to the facility and was never informed that it was all self service and i needed to go to another location to check in. the. after waiting to finally get a storage unit; i go back to the facility and the u it i was issued was already being used and locked. took me another 1/2 hour to get someone on the phone to correct the situation. never an apology or anything, plus i had to upgrade to a different storage unit than i reserved due to not being told i would need to climb stair with my belongings to make the unit work. very unsatisfied with UHaul and would DEFINITELY think twice before referring or utilizing your services again.

U-Haul storage is a wonderful place to store things that you need to be stored my stuff stayed in there almost 4 years it was wonderful people yes I would prefer a friend

Worst customer service Ive ever experienced in this industry!

The best in the business! If ever needed I will be back😀

When you need storage or a uhual, recommended the only way too go.

Everything was clean, well maintained, and very friendly staff. They may have taken a little bit longer than I would have liked talking to customers but I guess it's not New York.

The experience with U- Haul was very good, I kept my precious items at their facilities for eighteen months and everytime that I visited it was very well maintained .

The manager on duty there at the State street location in Milwaukee, WI. was magnificent. He should be commended for his customer service and business acumen. He was well trained and an asset to your company.

Unit wasn’t ready. Two different managers listed for after hours assistance (neither work there anymore). Drove all the way from Chicago to Milwaukee and wasn’t able to move my things into the storage. Now doing covid response nursing with all my belongings in my car. The next day spoke to the GM who was rude and I had to fight for a refund. Terrible service. Will never recommend or store with uhaul

Thanks

Thank you