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Aisha T | Overall ExperienceSelf Storage Units in North Randall, OH, 44128
Au U-Haul Moving & Storage of South Beachwood
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U-Haul Moving & Storage at Clark Ave
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Euclid Self Storage
1381 E 276th St, Euclid, OH 44132 View Available Units
(U-Haul Neighborhood Dealer)11,8 miles from this location
Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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Person assisting with the check-in was unable to identify where our unit was located on the printed version that was given to me. I was extremely frustrated trying to locate it.
Sandra F | Online Move InWhile the check in and instructions seemed clear, the actual process to access the building was a bit complicated in the first instance and took us about 10 minutes to figure out how to access the building through the keypad system.
Carly E | Online Move InSome of the staff while renting trucks are very unprofessional and seem to be so unhelpful. You ask questions and they have no clue what's going on. Again this is only some of the staff. The doors need to be repaired most times you couldn't get access.
Lydia N | Overall ExperienceHaving the unit and the clean facility was great, but the lady in the office who I had to deal with to close my account would make me never rent at this location again. The lady attitude sucks for customer help and I should not have to come in and out of the office twice and stand in line to basically tell her how to do her job to make sure my account is closed so I don't get billed. To wrap it up I basically just didn't like the ladies attitude for something so simple!!!!!
DEMELIOUS B | Overall ExperienceToo long wait times
Dr C | Overall ExperienceThe doors where you pull into the storage for some reason wasn't working so it was FREEZING while moving my stuff inside the storage which was very irritating and inconvenient. as well as I got into a argument with one of the staff members due to me asking him to go get the supervisor because that's originally who helped me and I wanted to make sure I wasn't charged for something I didn't get which was the dolly I asked for it and it was on my receipt but not on the Uhaul and he got very upset . Very unprofessional
Mikeyaira P | Overall ExperienceKeep doing the good work and the manager dawana was excellent and gave great service.
Willie W | Overall ExperienceLaMar, Obrea, and Dwana were all very helpful and resourceful during my stay at uHaul
Savon G | Overall ExperienceBy me moving out early do I get any storage fees back
Vera D | Overall ExperienceIt is hard to put into words how bad the experience of renting from this location is. This place is a disaster of epic proportions. To start, the facility is poorly maintained. There were multiple times when the elevator was not functional. I had a second floor unit storing large/heavy pieces of artwork. I spent countless unnecessary hours lugging pieces one at a time up and down the stairs instead of using a cart and moving a dozen at a time because the elevator was seemingly broken 50 % of the time. It is often really difficult to find carts at the location. One of the exterior bay doors is badly damaged and hasn't functioned for the last 2 months so only one interior loading bay is working. Thus is super annoying when you're trying to move things out of your unit during January when it's 5 degrees outside. The exterior card reader to disarm units has been broken for several months. There were times when I literally couldn't get into the facility if the main office was closed. In general the service level provided by the employees is unbelievably poor - to call most of them incompetent is an insult to the word incompetent. Incompetent would be an upgrade in performance for this crew. Most of them act as if you're inconveniencing them if you dare to ask them to pretend to do their job. I would whole-heartedly embrace incompetence over the complete dysfunctionality of the current staff. To top it off, I've been in the office multiple times when employees were extremely sick and figuratively hacking up their lungs. Literally only one person that I dealt with out of about 15 was capable of doing their job at a minimum acceptable level. As I emptied my large unit I requested moving to the one next door with a green "ready for new occupant" sticker on it - I talked to several employees and they told me that unit was currently occupied even though it wasn't. So then I had to move everything to another unit far away, yet another waste of my time. Then they messed up the transfer of my unit - I expressly told them to auto-charge my card on file, but their gross incompetence ensured that - of course - they messed that up and I ended up with a late fee because they didn't set up the bill pay as I requested. I closed out the unit on March 3rd. No doubt I will get a Late Payment reminder in a few weeks because I'm sure they messed up the closeout just like they did everything else over the last 15 months.
Mason W | Overall Experience