I maintained a storage unit for 3 1/2 years. I moved out and two days prior to my move my payment was processed. I asked if I would get a pro rata credit for the 28 days I was told no because I received the first month free when I initiated my storage rental. I feel like the first month free was like a bonus for me renting at U-Haul not a disadvantage. I should of gotten a 28 day credit.

Staff is energetic and smart. A pleasure to deal with.

I never knew I was not going to get my refund back or else I would’ve kept my garage to the 22nd or 21st of October I’ve never received a free month and which I wouldn’t know what I have to do with it because then you’re charging you at the end if it was a free month but I never got a free month nor do I get a military discount I called that double dipping someone pays for a garage and now you run it out to someone else you got double payment for that one unit I would recommend it to no one or to make sure when you check out you stay until your bill is due next

Staff excellent.

Most the employees were incredibly friendly & helpful. There were a couple that almost acted like they didn’t even work there or know anything.

Everyone is very helpful

In general, this location met our storage needs. The location manager, Alicia Hicks, was friendly when I was able to make contact with her, but this was rare. Originally, she extended a monthly discount to us to price match a quote given to us for our size unit by a different Uhaul facility. After a little over a year, that discount was removed by senior mgmt without notification to us. I filed a claim with customer service and Alicia told me that she'd follow-up with senior mgmt to look into whether something could be done. After we (and seemingly Alicia) were given the run-around for almost a month, and after submitting multiple follow-up claims requesting a callback for an update, we eventually decided to take our business elsewhere due to the lack of communication and feeling like it just wasn't worth the hassle. On the day we decided to move out, the garage door at the facility was not working, which prevented us from being able to park close to the elevators and made the move-out process more difficult than it needed to be. Although it seemed like Alicia was doing her best to move the process forward, we would've appreciated better communication from either this location's staff and/or the customer service team that handled the claim intake. Had someone from senior mgmt reached out to us, we would've considered maintaining our storage unit.

The employee I dealt with seemed overworked and frustrated both times I dealt with him. He was polite majority of the time and helpful also. Uhaul needs to give their employees more support according to the size of the facility.

Alicia was very helpful and very patient with not only myself but while I observed how she was dealing with other customers even while she was under a lot of work she still maintained her composure and kept a smile on her face,I was truly impressed

Regina was very professional and informed, she helped make the process easy I also brought the wordlock pad lock for the unit I am renting, this pad lock is awlful, I can not open the lock or reset it, I have emailed the company, but I think Uhaul should stop selling this lock.

Everyone works very hard at this facility.

This unhappy review is for 314-322 N 13th St, Philadelphia, PA. I reserved a unit on May 15 through the website (#808042-00115070). I showed up the day before I planned to move all my stuff into storage and they said there were no units available! That the website was allowing people to make reservations even though they hadn't any available for months? The staff at 13th Street found a unit at 8 E Oregon. Other than that, they were close to useless. Very dismissive, like it's not their problem. Ok, it's not their fault that U-Haul's website is busted, but why did no one call me ahead of time??? Can you imagine showing up with movers and a truck full of stuff, only to find out you have no unit? That's inexcusable.

Alicia Hicks and her team where friendly and very professional. It was a great experience.

I would like to say my experience has been wonderful the two young ladies forgive me I can't remember their names were very helpful answer all my questions. And we're very friendly. And I really did feel like they value be as a customer. I wish I had known of this place last year when I was looking for a storage company that is one reason I'm leaving where I'm at now they do not value their customers. I look forward to doing business with you guys thanks again.

Every single time I rent a Uhaul it takes half an hour. Every time! Doesn’t matter how much I do in advance online to expedite the process. It’s absolutely ridiculous. The single person at the front desk (one person for all truck rental and storage needs) was very polite and professional.

The staff were very helpful and accommodating, however, the elevator was consistently finicky and we had to switch units several times due to elevator complications.

While the staff member was very nice and professional, the facility was unacceptable. The gate on the loading dock was broken/unavailable. Also my storage unit has a giant column in the middle which hindered me from fitting everything in my unit. When choosing a storage unit, one expects to receive every square inch.

Alicia is very professional and has a relaxed welcoming friendly manner.

I been having problems with the desk from day 1 . I get paid different days so for 1 day late they would lock my doors and it will take then 3 hrs of me standing their waiting for someone to unlock my unit , I explain to then and they just act like they didn’t care ! But I can’t remember the persons name that help me so much i would give him 10 stars ! He understands what happened I just wish everyone was like him ! I would like to let him know he is the best and theirs still people out their that really do care Thank you

Extremely helpful

Great staff you can drive into a dry unloading area very clean and bright..