The agent handed me the paperwork and that’s it. He did not know if the unit was air-conditioned or not. How could you not know that if that’s your job?We didn’t know where the unit was located We did not know how to get into the unit. He did not give me a lock as he was supposed to do. He had my wrong address on my paperwork. He had a different deal when I went the store versus what I was able to get online, but I couldn’t get online because I couldn’t upload my ID Biggest complaint I got to the unit opened it up and someone else’s things were in the unit had never been cleaned out. You never checked it. After a long day of moving, this was not a great experience luckily there was someone else there I believe the manager, and he was very helpful, but he had three other people yelling at him and even though I think his supervisor of the phone trying to get him Not too good at this one
Joseph B | First ImpressionsSelf Storage Units in Wilton Manors, FL, 33334
U-Haul Moving & Storage de Five Points
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Mike and the team are absolutely incredible. I had the pleasure of being Brittany's first storage rental many months ago and checking out with her last night. Both times she was as pleasant and professional as you could hope for when dealing with a move. Mike made me feel welcome on day one, as well as thanking me for my time as a customer of U-Haul as I was moving out. It really felt like I was appreciated and not just another autopay. My experience was professional, with a neighborly charm I had not found elsewhere. My only reason for moving out is that I only needed the larger space for half the year, but whenever I need storage in the future I know where my choice will be. Until then I will recommend everyone I know to store with U-Haul in Wilton.
christopher w | Overall ExperienceVery poor, rude, unfriendly manager. Please note i moved out on 4/9 and they have me moved out 4/10. I have my receipt closed out on 4/9 not 4/10. The manger sent me an email that they were putting my stuff on auction for a few days late which prompted me to find another storage which was in my favor anyway it is bigger and cheaper. On more than one occasion Micheal manager was rude to me. The last time i spoke to customer service who corrected him that i was not 30 days late. Micheal is condescending and rude. I would not use that facility or maybe uhaul again because of is rudeness. I travel alot and faced a lot of rudeness from them because i would not give them my card and would pay when i get back. Even with that i was not a month late. It was bad so i moved as promised. Now they wont need to be rude. There was rat droppings in my stuff and some was chewed up by rats. They said the black thing they have was to keep rats out well that did not happen. There was a young man there called Jay. He was the only one with manners there. He was friendly, kind and helpful beyond that unfriendly staff. If you ask me should be manager. Always helpful, always friendly, always kind.
coretta m | Overall ExperienceGreat people all around! Very polite and courteous! And fast service!
TANISHA M | First ImpressionsGod bless and thank you
Matt R | First ImpressionsOne of the friendliest and professional U-haul I’ve ever worked with. Some of the best people work at this location .
ALBAN B | Overall ExperienceAll staff was very knowledgeable and helpful!
VICTORIA K | Overall ExperienceAs an autistic person, consistency is really important to me. I have found the staff is consistently warm and friendly and the place is very clean, no matter what time of day or night. I feel safe coming in whatever time of day or night, running in grabbing a few things and going back to my office without any trouble. It has truly made my life a lot less stressful. They have not only met my bare minimum expectations(a safe place to store my stuff), but exceeded them in every possible way.
christopher w | First ImpressionsMy last U-Haul storage spot had mattress dollies. This location does not. It’s difficult getting a mattress in and out without one. I’d suggest they invest in one. Workers were very friendly and helpful
CHRISTINA P | Online Move InSuper nice staff and management at this U-Haul. Best one I've ever rented vehicles and had storage at.
RICHARD C | First ImpressionsThe new manager at this U-Haul, Michael, has been a great help in my relocation back to Florida.
RICHARD C | Overall ExperienceThe new manager at this U-Haul, Michael, has been a great help in my relocation back to Florida.
RICHARD C | Overall Experience