Why does this say resolved when I've not spoken with anyone?
Kim T
Victory Fuels
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Anniston, AL 36207
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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My original rental time was 9am. Victory Fuels told me to be there at 9:30. Movers scheduled for 10:30. Arrived to pick up rental and the only ONE available at the "UHAUL rental". SHE did not know how to remove the transport (how do you load a truck with a transport connected??), and the owner was out of town. He did however try to assist her, on the telephone to no avail. Movers scheduled at 10:30 and I am still attempting to find instructions as to the removal. Spoke with a UHAUL representative who said I could drive to another Uhaul location to have it taken off the truck. Seriously, it is 10:45, luckily movers a bit late, and I'm still trying to remove the hitch. I learned my movers will help, and I have to pay another $250, because of liability on their business, understandable. Because of the transport, and all the phone calls, searches online, with the only result being PAY MORE MONEY ON THE DAY OF MOVING, ALONG with all the stress of a move, I nearly missed the opportunity to unload as I arrived at 4:58pm, and storage closes at 5. Luckily, Rome Georgia storage took the time to afford me my storage unit, and my in town helpers were still AVAILABLE. WORST UHAUL truck/transport RENTAL IN MY MANY YEARS OF USING your company. ALL this on moving day that was schedule through the APP, and changed, and AGAIN changed, by UHAUL. My feelings are that your company no longer cares of anything but money. Since when do you charge for transport removal, at a rate of $55 (pd in Rome to storage facility)? First time I've ever had to add unplanned monies for such a thing, PLUS the additional monies to have someone other than UHAUL, remove the transport for loading of my belongings. I used your APP, booked approx two weeks ahead, and I DIDN'T book A TRANSPORT OR A 20 FOOT TRUCK. That's what your company HAD AVAILABILE. What a MESS. VERY DISAPPOINTED.
Kim TEmployee knew nothing about U-Haul rental or even where keys were, Van only 1/4 tank gas, call CS had to wait for manager to arrive put back one hour in time schedule fir all this BS.
Cecil HKeep up the good work and great service 😘
TIERRA MPoor equipment. The alignment was WAY off. The wheel had to be turned sideways in order to even drive it. It vibrated all over the place.
Amanda G