The folks at AJ's Sunoco in Barre, Vermont we extremely helpful and professional. I had never driven a UHaul before, and as a 65-year-old woman, I was nervous and had a lot of questions. The people at AJ's Sunoco really reassured me and were so helpful. I will always rent with them in the future when I am in Vermont.
NOELLE W
AJ Sunoco
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Barre, VT 05641
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Convenient after hours pick up and drop off. Good customer service help by phone.
JENNIFER FWhether your policy or not, it is terrible customer service and a complete double standard for you to be able to alter the pick-up location less than 24 hours beforehand. My location was changed and instead of a 5 min drive you changed it to an hour. I then had to pay the upgrade fee to get a larger trailer because I was not able to travel to the other location.
JENNIFER SMade a 24hr reservation for 6:30am at one location and got bumped to another location that was 15 miles away. Not a huge deal but now I got some travel time to get there. I work closer to the new location so we thought, what if we can pick it up after work? So I call the new location and ask if the truck is there now and could I pick it up early? Sure no problem, but I have it rented for 8am. I thought he had the time wrong so I said, I have it rented for 6:30a. I just was wondering if I could pick it up early. So I go and pick it up. So far so good... kinda Well, turns out when they updated my pickup time, AND they changed my reservation to 12 hours. I mean, I should've known things were going to be messed up when they checked the computer and said I had reserved it for 48 hours. Now, I'll admit, I should've read the final receipt and made sure it wasn't messed up. But I didn't because well what's the worst that can happen if you have a reservation right? So we start moving because that's why we got the truck. We move that night, get up early and do some more moving. We move all day. About an hour before our 24hrs is up, we stop by our new home to pick up wallets and phones so we can go get the turn in done and get something to eat. I have a few missed calls from the pickup location, "Hey that truck was supposed to be here for 8!" I told them no, I rented it for 24 hrs and besides, I'm the guy who was supposed to have it for the day beginning at 6:30! SO we clean the truck and drive right over to turn it in. Pull up to the station to fill it with gas. The woman was reserved, not nice. She wasn't rude, but she made sure to let us know that it didn't matter what my reservation said, her husband told me to have the truck back by 8 and she hopes "bad rent Karma " gets us. My wife tried to talk to her but the woman was having nothing to do with it. When my wife said she was so sorry, that we didn't have our phones with us because we were moving, the woman just turns and says "Oh, I doubt that". So we paid, asked for a receipt but "the computer is down and I'll have to reboot the whole thing..." You know what, I'm good - we're done here. We'll take your bad wishes and move on. So, there's my experience. I should've been either a little more diligent and checked receipts to make sure things were correct after the changes, or kept my original reservation and wished the "guy" who apparently had the same truck at 8 good luck(maybe he would've ended up with Bad Rent Karma), or I should've just paid the extra $20 and got the bigger truck that was 2 miles away. Regardless, lesson learned.
MICHAEL EThe team at AJ Sunoco worked with me thru a trailer light issue with my car and got me on the road with the UHAUL trailer very quickly!
JOSEPH N