I had no car to get to Castleton VT. I live right next to the Rutland VT location. Rutland told me 3 times that they could bring me a truck from other locations to Rutland. Then I had to try and find a ride to get there. One of Rutland's employees a new trainee maybe Stephen initially put in my phone number and pick up date incorrectly. I had to walk to the Rutland location 3 times to fix problems and dealt with Patrick Jensen. Let's just say it was not always pleasant and he tried to help some but also seemed to not have lots of information correct. I was told things that were not the truth in reality. Once I called them and was sent to a call center and dealt with a very rude Rachel who had no interest in helping me except to say you must come to Castleton VT. I was told there is no worry we will have the size truck and location that you need to use. Then I was told I could get a 15 foot truck instead. We just barely fit all of our things into the 20 foot truck. Then I was never told Castleton VT location was closed on Saturdays and you had to check in and pay using an e-mail link on my phone. I was told someone could help me check in. I am technically challenged and needed a personal touch with an employee. Luckily my kids helped me out. We called Rutland location when we realized Castleton was closed because we did not know what to do then we had slight difficulty getting the check in to work right. I was told I had to call the call center again to help me with the issue instead as they did not know anything about this check in situation. I was never told how much gas to bring the truck back with but figured it was the same amount as it had when I took it. I was never told that if I dud nit out plastuc mattress covers on them they would get wet inside the truck. Its a metal truck I would assume that no water would get in it. Thankfully they seemed to dry. This whole experience had me frustrated, annoyed, upset, and in tears. After dealing with so much crap I just left the Rutland location feeling defeated that I would even have a truck in the size I needed on the day I needed it. I understand trucks come and go and are not guaranteed until the day before but this is ridiculous and poor customer service. I felt none of my needs were even important and no one cared to address any issues just leave me frustrated and unheard. Personally I was not impressed. I am not even sure I ever would want to utilize this companies services again and recommend them to anyone else. After the stress of packing and moving in general this whole situation only made things more stressful. I was quite disappointed in everything.lynn W.
(U-Haul Neighborhood Dealer)
Pour nous contacter
Castleton, VT 05735
- Mon–FriDe 9 h am à 5 h pm
Services dans cet établissement :
One-Way and In-Town® Rentals in Castleton, VT 05735
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I live one street from Castleton Motors and I rented an 6x12 trailer. When I got it home I opened it up and it was dirty.pieces of cardboard and dirt all over the floor. Then I saw the rear tires were bald and I ask the owner if it was safe. He said yes. When I got home I saw the rear tire was going flat. I called the owner and explained it was going flat. He said theres nothing I can do and to call AAA. They didn't have boxes and tape. He says we just receive and rent uhaul out. Poor service, it's a mud hole. No asphalt in lot. It's a dump and terrible service. Take the u haul business out of the place.Stephen N.
Better WiFiPaul Z.
Receiving personnel could be a little more proactive. They didn't check me in leading to emails from UH to return the trailer.Craig F.
The young girl that helped me was not friendly at all. The other 2 gentlemen that assisted me were very nice and knowledgable though.Alison C.