Loading door and the latch to open to uhaul was frozen shut when we got it home. Employee hooked up the tire trailer for us but did not latch it properly so it tipped up when we drove the car on. We were told we'd get help and then no one would help us and one employee just did in the door way staring at us as we struggled. There was no washer fluid which was very unsafe in snowy conditions. Tire pressure was low. This rental experience was a complete nightmare.
LANG S
Castleton Motors
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Castleton, VT 05735
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- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
From making a Uhaul truck reservation online, through pickup, until return, it was all an easy experience. The price was fair and the truck was very clean and in good shape. I don't think it could get any easier.
MARTIN IConvenient location.
NICHOLAS JThe worst part of pick up was the uhaul mobile app. I didn’t have good cell service and the app was glitchy, and so it took along time to get to the part of the app where you get the lock code for the keys.
Rachel SI received notification that my pick up locationm changed from Cornwall, VT to Castleton which weas an hour away (2 hours total) vs 10 minutes. Not cool and impacted my friend who agreed to drive me (2 hours of driving!) I wanted a small van (10') and got stuck with a 15' van - too big! The 15' van steering malfunctioned in the Holland Tunnel in NYC. It had to be towed.
W M