Truck wouldn't go and kept stalling , piece of shitAaron F.
Trailer Rental & Towing in Cincinnati, OH at Compass Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cincinnati, OH 45226
Services dans cet établissement :
- Lun au ven : 9h30 am à 6h pm
- Sam : 9h am à 4h45 pm
- Dim : 10h am à 2h45 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Cincinnati, OH 45226
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I would NOT recommend this company due to the post drop off requirements. I was so tired after dropping the truck off. The post procedure was ridiculous. Way, way over the top. Snapping pictures and all. I suggest you do what all businesses do and request to drop the truck off and slide the keys in the box. End 9f story! Then have an employee check the truck the next day!CHERI T.
Just a bit of a clunky location to get to.Christopher D.
The two ladies at the facility were helpful and extremely efficient.You are lucky to have them!Thomas S.
Folks in office were wonderful! 15' truck was dirty all over the cabin and windshield. Spray some wd40 on the doorsðŸ˜€BONNIE B.
Pick up process is horrible. The log in on the website wasn't working. We had to take a truck and drive to a location with a human to complete the pick up process. Tried to call customer service. On hold over 25 minutes with no answerAmy P.
The staff at compass storage was amazing. Extremely helpful, considerate and patient. I highly recommend. Miss Wanda is the bestMeggan T.
Signage indicating U-Haul Services.Regis S.
Staff were extremely helpful on location, even though the business was not yet open. However, the problem arose because customer service did not ask by phone when I rented the truck whether I wanted to pick it up during regular business hours (when someone there could assist). The truck was filthy, with congealed soda staining the seats and cup holder. The truck smelled bad and the steering wheel was sticky.Maxwell S.
My experience was very good as the people I alkyd to were friendly, knowledgeable and efficient.Bill M.
The equipment was fine...but not having cruise control is tough.Grace F.
The pick up office was FriendlyMichael D.
Great job all around!Shane K.
Tank was at about 1/4 full. Had to stop and fill almost immediately. No credit given.Cullen S.
Even though we came right when they were closing for the night they still helped us with dropping off the vehicle. For helpful.Karl K.
BJ was wonderful to work with - thanks for making a stressful stretch easierJohn C.
Great people. Very helpful.Brent M.
I was double charged for my uhaul. Luckily I used a credit card so that it didn't impact my personal financials but I believe this type of negligence causes people serious financial harm. Furthermore, upon reviewing both receipts it appears the initial charge (the correct charge) was signed by me but the second charge ( the mischarge) had been processed without any signature. Luckily, I am able to dispute the charges with my financial institution. As I had stated previously, those individuals who don't have credit cards should not use your service.Brian L.
It is impossible to get a hold of this location. I supposedly had two uboxes stored there for a couple of months and when I started the process of requesting that they be delivered, I ALWAYS was forwarded to the central call center. I eventually found out that one of my uboxes was never even delivered there, which was the fault of the originating location, but now they are refusing to pick up my ubox that I did get delivered, despite confirming pick up 3 times via phone. I've tried calling several times today to discuss pick up and the missing ubox and they don't answer the phone and central call center cannot help me. So currently I'm stuck with an empty ubox and missing half of my stuff. I truly don't know what to do - this whole process with uhaul has been a nightmare.Alyssa F.
Always a quick process to get the truck and get going. Very convenient location if you live in Hyde Park or Mt. Lookout.Peter W.
Your uhaul app to report any damage did not work and I only had 1/4 of a tank of gas and not 3/4 as you had stated. I had to fill up on gas before I could even get going. Glad I saw that before getting on the interstate, just wish I saw that before leaving uhaul.lawrence L.
BJ was super friendly and kind. I would highly recommend.Jennifer D.
Outside of vehicle had a lot of mud spattersJANITA G.
It is a small operation and when I went to return the truck, no one was there and I had to wait 45 minutes to return the truck. The person was out doing the banking and there was no one else there to serve the customer.Gary S.
BJ helped us when picking up the truck he was very kind and helpful. They did not have the furniture dolly that we had reserved, so he made arrangements for us to go to the Beechmont location to pick one up. We decided to not do that due to lack of time. He said he put a note in the system for $10 off due to the inconvenience. BJ did not walk through or around the truck with us, and we were unaware that this was a requirement on the companies end prior to renting the truck out. Wanda received the truck, and accused us of stealing the furniture dolly and making a huge mess of the truck, which we did not do. She said she was going to charge us a $15 fine for a marble being left in the truck. We do not own marbles, so that was there before we got the truck. Wanda was extremely rude and had the worst costumer service I have ever seen. I would not recommend anyone rent anything, not even a pencil from that women. I am going to advise my family and friends to never rent from this location solely because of Wanda and the poor service she provided. BJ, on the other hand, I would highly recommended.John S.