THE UHAUL APP IS THE ABSOLUTE WORST. IT TOOK 45 MINUTES BECAUSE IT KEPT REJECTING THE PHONE NUMBER ENTERED FOR A FAMILY REFERENCE AS THE SAME AS THE PERSON RENTING THE TRUCK, WHICH IT WAS MOST ASSUREDLY NOT. THEN HAD TO SWITCH THE NAME OF THE RENTER B/C WIFE MADE THE APPOINTMENT AND I WAS DRIVING. CLUSTERF*CK ALL AROUND. ALSO -- ABSOLUTELY ABSURD THAT I HAD TO INCLUDE TWO FAMILY REFERENCES. WHOSE MORONIC IDEA WAS THAT? I WILL NEVER ALLOW IT EVER AGAIN - YOU GOT ME BECAUSE I WAS OVER A BARREL AND NEEDED THE TRUCK, BUT I WILL NEVER SUBMIT A FRIEND OR FAMILY MEMBER TO BE SUBJECTED TO YOUR ABSURD REFERENCE CHECK AGAIN. HOME DEPOT CAN RENT ME A TRUCK A LOT CHEAPER, BUT I THOUGHT THIS WOULD BE MORE EFFICIENT. IT WASN'T. PS* IN TRYING TO SUBMIT THIS FEEDBACK, I AM GIVEN THE OPTION OF SELECTING 'NOT APPLICABLE' WHEN RECOMMENDING THIS LOCATION TO A FRIEND. AS I WILL NEVER BE USING UHAUL AGAIN, I SELECTED THIS OPTION. THE FORM REJECTED IT SAYING I DID NOT MAKE A SELECTION. SO I'M CHOOSING 'NO' IN ORDER TO PROCESS THIS FORM. THE APP AND WEB DEVELOPERS UHAUL CORPORATE HIRED FOR THIS JOB ROBBED YOU BLIND. NEXT TIME HIRE LOCALLY SO THERE MIGHT BE A SMIDGE OF ACCOUNTABILITY.
MARK Y
Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cincinnati, OH 45226
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Customer service rep was outstanding! Best I have ever dealt with. Truck was a bit dirty inside and needed washer fluid. Regardless, would absolutely recommend to a friend.
Jim MI had originally arranged a pick up from UHaul Moving and Storage and Beechmont because that's where my storage unit was. The store closed at 7. I selected a 6:30 pickup, but knowing that work and traffic could delay me, I decided to select a pickup via the app so I wouldn't have to go in store in case they closed. Sure enough traffic delayed me about 30 minutes from my pickup time. I went into the app to start my pickup process, and I got a message saying there was no equipment assigned to my reservation. I first ran up to the front (it was like 6:58 at this point) and said what the app said. The person, who clearly was focused on going home, said "the 1800 number is the only help you can get now." Frustrated, I called the 1-800 number listed on the app. After 5 minutes of waiting, someone picked up and I explained the situation. After telling my story, the person goes "oh sorry, I'm in sales. I'll transfer you to customer support." I waited another 15 minutes for an available support. They told me that "because your pickup time was during open hours, they just changed my reservation to in-store pickup because it's 'easier for them,' and because I was late (btw, the app said pickup within an HOUR), they just didn't link anything to my application. I explained that I didn't want in-store pickup, and that I had specifically requested an app pickup because of the possibility of traffic, etc making me cut it close to the closing time. With the most bored voice possible, the support agent says "that's just what they do in these situations." I explained that this wasn't right, and that this lack of communication could greatly derail my plans, and she responds - shortly - "heard." She then tells me there are no trucks available for mobile pickup, but she found one at another U-Haul facility 20 minutes away. I then had to drive 20 minutes, go through the 10-minute mobile pickup process, then drive 20 minutes BACK to my storage locker. When all was said and done, the process took an extra 2 hours than anticipated, causing a chain of delays that wound up derailing my plans. This was extremely frustrating, and it is causing me to question whether I will ever use UHaul for my moving and storage again.
Nicholas MThe only concern is that I requested a rental for 8:30 am but the store didn't open until 10. Though my email confirmation noted that my reservation was for 10, I was not actually alerted of this when I was trying to make the reservation and thus I missed this. A "pop up" stating that the "location doesn't open until 10 am, do you still want to make this reservation?" would have been helpful.
David DEasiest experience I’ve ever had renting a UHaul - thank you
greg m