I turned my rental in on time and clean other than a cup in the cab of the truck. I dropped the truck off and put the keys in the drop box because no body was there. I was then charged and late return fee because they checked my truck in a day late because they weren't there when I returned it and I was charged a cleaning fee and was told it was very dirty but yet the pictures they had taken weren't from the truck I dropped off. They didn't take any pictures of my truck being dirty w the numbers on my truck or the license plate to prove it was truck. The area manager has pictures on his phone from other trucks and charges people when he can so he can make extra money. Very unprofessional and told me he made the final call and that I couldn't do anything about it and to have a good day. His name was mike
BENJERMIN D.- Illinois IL
- Collinsville
- 62234
Trailer Rental & Towing in Collinsville, IL at Advantage Maytag
(Concessionnaire U-Haul dans le voisinage)
Services dans cet établissement :
Pour nous contacter
1010 Saint Louis RdCollinsville, IL 62234
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Collinsville, IL 62234
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
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Trucks for Sale
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
GPS is something that needs work
Darell A.- Rating:
- 4.0
the 12 x 6 enclosed trailer was old, but in good working condition and worked as expected. i was pleased that everything went as planned. no surprises is a good thing. i rated this location above average because of the location, which was 13 minutes from my home and the employees supporting this location.
john B.- Rating:
- 3.0
The gentleman who waited on me didn't know how to produce documentation showing the trailer had been returned. He had to call two people before getting thdd Ed help he needed. I appreciate that he did what was needed to satisfy the customer, me.
KATHERINE B.- Rating:
- 3.0
Very nice and helpful person that helped me. I would highly recommend them again
MATTHEW K.- Rating:
- 4.0
The lady at the desk was very polite and very helpful!
MATTHEW K.- Rating:
- 5.0
why mileage cost has to be so much
Rosie T.- Rating:
- 4.0
allocated trailer had defective lighting wiring and no other like trailers available. This was unusual - have rented several different u-haul trailers recently and this is the first issue encountered.
Randy C.- Rating:
- 5.0
Everything went so smooth, the rental staff was very polite friendly and professional I really can't find any fault so sorry I have no idea how you could improve.
Mark C.- Rating:
- 5.0
The customer service is excellent. I would not go anywhere else.
Adriana M.- Rating:
- 5.0
Customer service was very good. She worked quickly and we had no problems.
DWAYNE J.- Rating:
- 3.0
Ok
Sergio S.- Rating:
- 5.0
Good customer service
JOSE G.- Rating:
- 2.0
A better Uhaul pick up process in general. Poor girl was clearly overwhelmed trying to help everyone. To her credit, she did her best. Just needed some help.
Kyle H.- Rating:
- 5.0
Very friendly service, everyone in the store greeted me with a smile check in was quick and easy. They helped with hooking up the trailer and going over details, and checkout was even quicker. Thank you!!
Richard B.- Rating:
- 5.0
Nothing very professional and respectful.
Eric S.