Explain that a person needs to complete the check in process BEFORE they get out of truck and turn keys in. Employee WAS really good about telling me 2 or 3 times about going to link he sent to my phone to complete or would be a charge. My issue came in here. I have learned through life take a picture of gas and odometer gauge. When I returned truck and parked, I took a picture of those 2 things. I turned keys in the night drop box. Got in my car and went to the link. Then found out I had to be sitting in the teuck while filling out the website to take pic at that exact time. I could not attach the pic I took (the one with the return gas and idometer reading). I caused a scratch in the uhaul. I took pics if it at the time. But no way to attach it to the link. So tell people to go to the link as soon as they park truck and stay in truck to complete it as you can not attach photos from your phone if the gas and odometer and of any incidents to the truck. Especially for people turning truck in after hours. Once they drop that key, they can not complete the turn in process. Will yall please not charge me the fee for not checking the truck in on the link because of this? Yall should make it whereas people can attach photos to the link like I was trying to do and thought I could. That would have made it possible for me to do the check in on link. Until yall able to make that happen please tell people if my situation and to go to kink BEFORE they drop that key, because you cant attach a pic to link. Merci.
Lavinia R.- Indiana IN
- Evansville
- 47720
Trailer Rental & Towing in Evansville, IN at Speedy Oiler West
(Concessionnaire U-Haul dans le voisinage)
Services dans cet établissement :
Pour nous contacter
2920 N Saint Joseph AveEvansville, IN 47720
Services dans cet établissement :
Location Hours
- Lun - ven : 8h am à 4h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Evansville, IN 47720
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
Might want to make sure customers lights work before they leave with uhaul
Christopher A.- Rating:
- 3.0
Did not receive my utility dolly and still got charged for it. Very disappointed that I got charged for 3 days when I only had it for two days but I didn't return it on time but paid for 4 days I had it two hours after the time I picked it up but still am being charged for a 3 day rental period. That is stupid so I will probably not be renting from you again.
Haleigh S.- Rating:
- 5.0
make sure previous renter cleans out the interior. I had to sweep and wash down muddy floor.
THOMAS M.- Rating:
- 3.0
i will say this on the returning place as well. the trailer was great smooth ride. my only issue is that it leaked and some pf my property was soaked when i reached my destination.
Robert S.- Rating:
- 1.0
The whole Uhaul experience was awful. From the apathetic attitude of the employees to making me drive out of the way to scam me for billable miles. I will never use Uhaul again...
JUSTIN P.- Rating:
- 4.0
I reserved a trailer for pick up at 1200 E. Riverside Dr. in Evansville, IN. My email confirmation for reservation #26771144 said pick up at 1200 E Riverside. When I went to pick it up, the lady said the trailer I reserved was on St. Joe Ave (Evansville). She was no help at all. I showed her my email with the Riverside Dr confirmation & she kept saying mine was on St. Joe. I wasn't sure if there was more than one on St. Joe. When I asked if it was the one at 2920 N St. Joe she said "I don't know". Absolutely no help at all. I then had to rush to the one on St. Joe because it closed at 4:00 & it was 3:30. The gentleman at the St. Joe location was very friendly & helpful.
Joshua W.- Rating:
- 3.0
The store on Riverside and 41 told my daughter they had plenty of vehicles. I get there at 9am. I'm told there are none available, while I see at least 12 vehicles in the yard. They invoice me for $19.95 and send me to another location. I pick up and use vehicle for about 2hours, 34 miles. I noticed my card was charged $63! At neither location was a mileage charge ever discussed with me. The mileage charge should be clarified.
john H.- Rating:
- 4.0
The place was an oil change shop and renting U-Haul was way down on their priority list. I did do most of the work online prior to going to pick up so it was fairly smooth.
Robert F.- Rating:
- 3.0
Clean truck windows and sweep out the back of the truck.
Jeff H.- Rating:
- 4.0
Over charged us, after we was asking about the extra day added. Said wouldn't be a extra fee & we still have one
jacob W.- Rating:
- 1.0
They quoted one price.upon handing them my debit card.they charged more.i didn't find out till later. I WILL NEVER DO BUSINESS WITH THEM AGAIN.
George A.- Rating:
- 4.0
Dont park the uhaul's in the mud for customers and expect the cabin to be clean.
Joshua W.- Rating:
- 2.0
Pickup location was a small, but very crowded, Speedy Oil Change mechanic shop that also handles a few U-Haul rentals. Shop was dirty and small, but the workers were very friendly and helpful, despite the high business traffic to which they were attending. The truck we rented was first rate, but the moving blankets we rented were shorted by one because some were just loose and not contained in plastic bags like the others.
Rusty P.- Rating:
- 4.0
Do not really have anything to add.
Michael M.- Rating:
- 2.0
They installed the hitch UPSIDE DOWN, which meant it would SCRAPE in every driveway, low spot in a roadway, etc......LUDICROUS!
William K.- Rating:
- 5.0
dropped the trailer had the follow up paper work with in the hour.
Jerry A.- Rating:
- 1.0
Did not have the size we called about and had to go up 2 sizes and spend more. I was also way overcharged for gas. 30 or 40 for 1 gallon. Had to go to their boss. Very unhappy!!
Penny B.- Rating:
- 2.0
We had a reservation but employees were not concerned about our need to get on the road. Would not rent from this location again. Had appliance dolly reserved with truck. No appliance dolly. Had unlimited miles but was charged extra miles when uhaul was returned. Will look for alternative for next need when moving.
Christopher C.- Rating:
- 1.0
Employees did not assist me when I walked in the Business. waited 15 mins without seeing a single employee. Walked through the "employees only" door to find 2 employees sitting in the garage playing on their phones. AGAIN i had to back the trailer into a narrow space between other u-haul by MYSELF, offload the trailer MYSELF. I DO NOT PLAN TO USE U-HAUL AGAIN based on the lousy customer service for the price i paid.
Graham G.- Rating:
- 5.0
They were very qualified
gerry M.- Rating:
- 5.0
Reserved a dolly but one was not provided, which was a major inconvenience. We had major problems with reservations. We made a reservation 2 weeks in advance for pick up less than a mile from our moving location. The day before moving, we received an email saying the pick up site was changed to 25 miles away. We called a closer location 15 miles away and was given a confirmation for that location. Unfortunately when all was said and done, we ended up having to go to the location 25 miles away. This added 50 miles to a 200 mile move plus the extra time. Not pleased. We have no complaints with the personnel at either location, only with keeping the reservations we made locally.
tommy B.- Rating:
- 3.0
I am actually disappointed in u-haul. I made my reservation online and I was given several options and I selected the one that was best for me. I was then later notified that my pickup location was changed. If my original selection was not applicable, then it should have never been offered if that location doesn't have car haulers.
Charles W.- Rating:
- 5.0
I have used this location before . Nice people to do business with
David C.- Rating:
- 3.0
See above comments
Heath S.