I was already checked in on the app, I followed directions on the app, and unable to get help once I entered the business. A woman working there was very rude to me when I asked if somebody could get me keys since I was already checked in and ready to go. I had to wait for a person that walked in at the same time as me that didn't even seem to have a reservation reserve and set up their rental in a tiny room that smelled like grease and smoke. Once another employee (a gentleman who was polite and helpful) brought me my keys, my check in screen was gone from the app and we couldn't find it. There was also a strange brown goo on the floor between and trash in the front and the back of the truck.
Morgan C
Speedy Oiler West
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Evansville, IN 47720
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- 4,5 - Cote moyenne des clients
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The electronic system for checking the truck out was horrible. It took us nearly 2 hours to get the process done and one of the customer service reps transferred us without telling us to the wrong department. This caused us to lose hours with our movers, since they only had set aside time until 9:30 am.
Nicole PThe worst part of this whole experience was the Uhaul website and the issues that came with that! Otherwise the lady we dealt with was amazing!
Elizabeth CFirst, we had to drive an extra 30 miles to pick up the U-Haul we ordered on-line from the location we needed. and asked for. Second, there was no ramp to load our heavy items. This may have been our oversight but we were quite taken back when we went to load. Being seniors this was impossible without help of a few men we had to gather at the last minute.
Jan BPreferable to rely on the attendants as opposed to using the app, imo.
Steven S