We had an issue with a location in Florence, a hair salon not being able to get the key to the truck we had reserved. I drove over to the main location and Lana, the general manager, was beyond helpful!!! The original reservation was cancelled and she started over got a hold of her general manager over the area. Lana told me the key would be available inside the salon location. I drove back over to that location walked in and got the key to the truck we had reserved . Lana would have rented me one of their many trucks but I had a one way to Athens Al and all she had was a 15 ft truck which was not big enough for our needs. A long story short, Lana was our hero that made a bad situation good. The next day as we were unloaded and having to stop to fuel up, for some reason the battery was dead, fortunately my wife was there with me and we had jumpers in our car, jumped it off and told the gentleman at the drop off location. This was the only issue I had with the truck but because we had jumpers and I could easily get to the truck with my car it worked out.
JERRY W
Shalom Hair Salon
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Florence, AL 35630
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Kind of a small lot for larger trucks. No one at the location during drop off
NASH BThere was no one at this location at drop off time
NASH BShannon went out of her way to be helpful, unlike the manager at the Florence Blvd location, that I first attempted rental from. I would NEVER recommend to that facility (Florence Boulevard) to anyone for anything, as long as she is a manager. Because we were moving, I had just updated my license, to our new address. She would NOT use my paper license, even though I had Corp customer service on the phone, and they stated that it was no problem to use it and I had my old license available, as a backup. The manager at the Florence Blvd location needs more customer relations training. However, Shannon at the Wood Ave store was a pleasure to deal with and I would rent from her facility again.
TODD GNothing keep doing what you doing
Ray M