I was charged for two days when i only had the trailer for one and half hours , I picked it up at 1:34 pm and returned it at 3:00 pm, in had heard the gentlemen on the phone when I was in the office tell someone that he was there until 4pm but when I returned it at 3pm the gate was closed as well as the office then I received a email the next morning at 8:57 saying that I was charged for two days I took pictures when I dropped the trailer off at 3pm then I went by the next day to get this straight and noone was there even though the posted hours says they're supposed to be open , very very poorly operated location now I have to wait till Monday to try and get my money back i don't recommend this location at all
Karl T.
Self Storage Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Georgetown, KY 40324
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- 3,0 - Cote moyenne des clients
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The gentleman there was nice and kinda funny.. service was good and prompt... Plus that little dog of has had me in tears little legs just running around full speed but no really getting to far lol... But that was probably the best experience we have had dealing with U-Haul so thank u appreciate it...
devea G.When we arrived the attendant was asleep and woke up once we arrived. I told him that I had a reservation which he stated that he could not find at first. Once I gave him our contract number he located it and he said he did not have our appliance dolly and only 15 it of the 24 blankets that I had ordered. Not aware of this beforehand. He printed our paperwork and once we were in the truck we noticed that the drop off location was incorrect since we were going one way to Florence KY as was indicated on our reservation and he had listed Lawrenceberg KY. We then had to call the manager there and she had to redo the paperwork and resend. We then had to go to the our preferred pick up option that we requested (no one called or left a message or texted to indicate the change) to pick up the appliance dolly. Terrible experience.
Delbert Glen S.They charged me an extra day because they weren't there then I dropped it off. I dropped off on a Friday and they didn't check it in until Saturday.
Catherine P.Location was posted that it was open till 1pm. Once we arrived at 11am two days prior to my scheduled delivery date, it was an unmanned delivery location. Once we called the posted number the voicemail was full and we couldn't leave a message. The delivery location was down a poorly maintained street without proper turnaround space. So a person that is new to pulling a trailer would have problems. And if they needed help it wasn't available. I had to call Monday morning, two days after we delivered the trailer to ask if they checked it in. This was two hours after it was late because they never checked it in. They stated they would correct my issue and send me an email to verify. Very disappointed in this location. If I were Uhaul I would pull my equipment from this location.
Terry M.