Everything was good. Thanks for your patience picking up and dropping off.Mary M.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Innisfil, ON L9S1A8
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Van was decent and everything except a bit dirty inside and had a bad smell. When I used the mobile service, either the app was very slow or the connection in the area was bad. Took a long time and some reloading of the app to get the pictures uploaded and fill out the information. It was about the same when dropping it off.David C.
0 stars would be more appropriate! Absolutely worst experience with U-Haul. My reservation was for 9am when the store was supposed to open. No one showed up until after 10am. No apology, no discount offered, totally unacceptable customer service. Do not recommend this location if you are on a timeline! Luckily I double checked the truck's gas level and mileage before leaving the store as both were not in alignment with the app. Gas was a 1/4 tank lower and mileage was 300km+ higher on the app than what was indicated on the dash and they don't let you amend it. Would have been a very expensive in-town move at $19,95 + $1,4 per Km. Truck was not very clean and very poorly maintained, more so than usual. Tire pressure and serval engine warnings were present. Overall, less than acceptable experience.Jason B.
you should either do everything on line or nothing I entered information 3 times and still would not have picked up the rental unless the dealer had shown up in person. You never answer your phone line so I would suggest you eliminate it. Also pick up location was changed 3 times. I don't bash companies online but really guys the experience was awfulGLEN T.
My truck was downsized from a 26' one to a 15' one less than 24 hours before I picked it up. I had to call Uhaul to get a bigger truck for the move. All they had within an hour of me was a 20' truck. I had to drive an extra 30 kms to pick it up. I chose online pick-up for 8am, but the Uhaul dealer never left keys in the lock box for me. I called Uhaul central dispatch, waited on hold for about 15 mins to speak with someone. They could not help me they said. I called the location number and finally got a hold of the owner who said he was on his way in. I waited until 9:15 am for him to show up and finally give me the keys. He said he didn't know that I had a rental for 8 am and his location doesn't do that before opening. I asked why he had lock boxes then and he then blamed Uhaul for not letting him know about my rental. He said my rental is at 9am at that location and my Uhaul app was magically update to say 9am pickup instead of 8am. When I returned my truck and checked out using the Uhaul app, the app froze for over 5 mins. and then my rental was no longer showing in the app. I was not sure it checked out properly or not. I'm giving it two stars because the truck at least was in working condition, although 6' too short for what I ordered and needed. Overall this was not a good experience at all, especially on a moving day where I had people lined up to help and had to be out of a house asap that day. I would not recommend Uhaul or this location to anyone.Benton S.