I rented a 15' U-Haul truck. Contract #10579227 One way. To Burnsville NC to do disaster relief. $413.80. Then we lost the key fob to the other vehicle we took so had to drive the Uhaul back home. We did receive a $80 rate discount on the one way. I called Uhaul and the lady said that to turn it in and tell them to cancel the one way and do a round trip. We told the guy who was very nice but he said because of the miles that couldn't be done and we couldn't get another discount. I'm sure he was doing the best he could for us. So our additional charge was $542.62. This was $128,82 over a one way. My heart hurt because we had to take monies that were from personal and disaster money to pay for this. When I see that U-Haul has a 6 BILLION dollar revenue. So to improve I would suggest more help for those that are doing disaster relief. Please and thank you.
CHARLES P
Compass Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Murfreesboro, TN 37130
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Very much enjoyed talking to the staff at this location. Friendly, professional and very helpful!! Will use this location again.
SUSAN HEmployee was very knowledgeable and was pleasant and friendly. Best interaction with a U-Haul worker ever. She was super nice
SCOTT LCell service at this location is sketchy, which may impede use of mobile devices when checking out/checking in a truck. Not sure what can be done about this, but it can complicate the process. The personnel for this location are courteous and professional.
Rhonda MThe gentleman who checked us in and out was very accommodating and friendly.
Ryan M