I booked a uhaul through the app. The app said to pick it up at another Oakdale location. I get a call from the Mchenry Blvd location saying they don't have it. The day before. They talked me into a bigger size which I didn't need. And didn't feel comfortable driving. I brought it back within 5 minutes. And booked a smaller size. The reps on the phone were rude for the most part. They know you don't have a choice when it's the last second. I don't think I'll go with uhaul again.
WILLIAM S
Sinclair Gas
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Oakdale, CA 95361
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Attendant was the only one there. Looked like he was short staffed and was on the phone while attending me and also helped others while I waited.
MARICELA Wreserved equipment was not available at scheduled date and time of pickup, nor was there any consideration for a reduction in price since we had to rent another larger truck at the time; it was reported that the previous renter did not return on time and wanted to extend their rental another day which was our reserved rental; some consideration should be given since we had no control over the agreed upon truck not being available; also, the gas used is somewhat deceiving; we drove the truck 21 miles in the local town and were required to put in 5.56 gallons of gas; that would make the gas-per-mile rate of 3.8; seems impossible; I am confident that we were required to put in more gas than what we actually used
JEFF WThe person doing the paperwork was rude and he was also eating and talking on the phone while assisting me. Also had me enter my information because he couldn't be bothered. Will not ever visit that station again.
SHIRLEY S1) Once I had the trailer connected, the local personnel did not check to make sure the lights on the trailer worked properly and he didn't even open the doors so I could see it was all clean. 2) I received a call from U-Haul on the morning of Sept 19, 2024, and was asked if I would mind if my pickup location was changed. I said that as long as I could get everything I had reserved I thought that would be okay. The young lady told me it wasn't far so I agreed. 3) When I drove to the new location and back it was an hour's drive and 34 miles. Plus, when I asked about the blankets I had reserved the young man said they don't carry blankets at the Oakdale location. This was exactly what I asked the young lady about during my phone call that morning. 4) So I called the number on the electronic receipt and they said they couldn't help me. 5) Once I got back to the house in Ripon, CA I called the phone number again and the first lady said she couldn't help me but transferred me to a supervisor for assistance. She was accommodating and made arrangements for me to pick up the 12 blankets that I had reserved in Manteca. Another 45 minutes of afternoon driving and 15 more miles. In total, I drove 49 miles to pick up the equipment that I had reserved, which was originally just 4.1 miles away. As far as the trailer was concerned, it pulled nicely behind my F-250 Super Cab truck. No problems were encountered. I would rent this type of trailer again, but at a U-Haul Store.
THOMAS H