Location advertises as a 24 hour return location but they are not. I even called U-Haul to check and they said that they show to be 24 hours, I did the return procedure with the U-haul app but they don't have a key drop box anywhere to return the key, so after I have completed my return I am still stuck with the keys and a U-haul. The guy there got mad because I returned it after they closed. He claimed they are not a 24 hour location but as of the date of this current review they still show 24 hours. I don't think U-Haul cares either because they claimed they would have the location update to reflect the actual services offered at this location. So anyways if your looking for the convenience of a 24 hour return look else where, I think they just say they are so that they look like a more attractive rental location. And the guy behind the counter makes you feel like your unconvincing him doing business. He was too busy talking on the phone to even really pay attention to your questions.
SHAY S
Sinclair Gas
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Oakdale, CA 95361
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Clerk was alone running a busy gas station and mini mart, long wait to get the truck out, he didn’t go over truck with me, it had a large crack in the windshield, had a dirty floorboard and fuel tank wasn’t full/it showed 302 miles to go. I went back inside and told clerk of the gas and windshield but he spoke limited English and I didn’t feel comfortable he understood me.
SHEILA WI booked a uhaul through the app. The app said to pick it up at another Oakdale location. I get a call from the Mchenry Blvd location saying they don’t have it. The day before. They talked me into a bigger size which I didn’t need. And didn’t feel comfortable driving. I brought it back within 5 minutes. And booked a smaller size. The reps on the phone were rude for the most part. They know you don’t have a choice when it’s the last second. I don’t think I’ll go with uhaul again.
WILLIAM SAttendant was the only one there. Looked like he was short staffed and was on the phone while attending me and also helped others while I waited.
MARICELA Wreserved equipment was not available at scheduled date and time of pickup, nor was there any consideration for a reduction in price since we had to rent another larger truck at the time; it was reported that the previous renter did not return on time and wanted to extend their rental another day which was our reserved rental; some consideration should be given since we had no control over the agreed upon truck not being available; also, the gas used is somewhat deceiving; we drove the truck 21 miles in the local town and were required to put in 5.56 gallons of gas; that would make the gas-per-mile rate of 3.8; seems impossible; I am confident that we were required to put in more gas than what we actually used
JEFF W