Great customers service, very friendly, that location doesn't need to do anything, they are really great.
vannessa s
American Self Storage #11
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Oklahoma City, OK 73162
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Friendly and quick service.
ROCKY Lsuper friendly, super clean, super efficient
AMBER TThis was the worst experience I’ve ever had with U-Haul in 30 years. When I picked up the truck, I was surprised because it was extremely filthy. It had not been washed. There were bug guts all over the windshield and the mirrors And the interior smelled like cigarette smoke and had clearly not ever been wiped down as the steering wheel was sticky, and there was dust and grime all over the interior. There were Pine-needles all along the base of the windshield and in the wheel wells. The paint was peeling, and there was a strange sound like rubbing metal coming from underneath the vehicle. Although I didn’t appreciate the condition of the vehicle, I figured it was just An Oklahoma thing, but I assumed that the mechanical aspects of the vehicle would be fine since I have never had an issue in the past. I drove to my storage unit which was a couple miles away, and I noticed that it was a rough ride to the storage unit, but I figured because the truck was empty. Sometimes they can be wobbly. I loaded up my truck. it took a couple hours then I went and got some dinner and at approximately 5:30 PM I hit the road heading towards California. I was in for a 24+ hour drive. as soon as I hit the freeway, the truck actually began to jump. I had to pull over on the side of the freeway still in Oklahoma to assess what was going on with the suspension. Realizing that the U-Haul dealership had closed, I knew that I needed to proceed with caution as I was now stuck with this vehicle because I was on a time crunch to get back to California by Sunday night. The drive from Oklahoma City to the outskirts of New Mexico was horrendous. The steering was extremely difficult because there was a lot of play in the steering wheel and the alignment was off so it kept pulling to the right. I had a difficult time staying in lanes and after about six hours of driving my left arm hurt so bad from trying to keep the vehicle from going to the right. The truck also kept bouncing all over the road, jumping from front axle to rear axle due to the horrible suspension, which also caused my stuff to shift every which way. At approximately 11 PM Saturday night I hit a storm in New Mexico with severe winds and rain. The filthy truck and windshield (that I tried to clean before I left) caused the windshield to become thick with mud and the windshield wipers were barely attached and were smearing the dirt and debris everywhere. I pulled over and fixed them myself in 50 mile an hour winds and then realized there was no windshield wiper fluid. I could not see anything and was forced to use gatorade to wash the smeared dirt off the windshield. At this point, I realized this truck was not safe to drive any longer, and I called roadside assistance which I paid for. The first person that I spoke with hung up on me and the second person that I got a hold of asked me why I didn’t do my due diligence and check the windshield washer fluid before I took the vehicle!! I have never been spoken to by any representative of U-Haul in 30 years. I paid Over $1200 to make sure that the fluids were topped off!!! Come to find out, it wasn’t even a windshield washer fluid issue. It was a broken windshield washer fluid pump. I asked if I could switch out my truck in the morning with a safer truck since I was having so much difficulty steering the vehicle and they told me they don’t do that. I am a single woman driver by myself in the middle of the night driving from Oklahoma City to California, and they would not change my truck out for a safer vehicle!!! I sat on the side of the road until approximately 5 o’clock in the morning until the storm had passed. I began driving again, still frustrated with the fact that I could barely steer the vehicle. When I got to Needles, California - Basically the beginning of the Mojave desert death Valley, my tire pressure light for the rear passenger side went on. I was stuck on the road not being able to steer my vehicle, the pressure in my tire was low and I was on an 86 mile stretch of road with no exit and no gas stations. I drove very slowly through the hottest part of the desert in 112° weather, literally uphill, finally reaching a gas station to fill the tire with air. I proceeded to do this at least five times throughout 150 miles of desert driving. Finally, I made the call to roadside assistance AGAIN to let them know that the tire was not holding air and I needed to change the tire. This is now 24 hours after I had called to ask for a different truck!!!!!! The changing of the tire took over two hours, I was only three hours away from home, but this truck made me 10 hours late. I am extremely upset with the way that this was handled - or NOT HANDLED!! I was treated very poorly, not taken seriously and something devastating could’ve happened to me as a single woman on my own with no weapon stuck on the side of the road in the middle of the night multiple times due to the mechanical issues of this truck. I hope that this company takes this very seriously because something could’ve happened to me and if I had been a little bit more naïve about traveling, I don’t know what could’ve happened to me. I had strange men - many desperate homeless men - approaching me every single time I stopped asking me if I could give them rides or money!!! I was very vulnerable and U-Haul couldn’t have cared less. I’m disgusted by this company and I will never use this company to move again.
SHELLY VOver priced, rental plus fees made my account negative, so we are broke now. :(
Jason E