I was very frustrated at the fact that I picked up a truck near the location of where I lived, but then after moving across state lines 45 minutes into the next state over, I was not able to drop off the truck at the nearest location (Council Bluffs) to my new residency. The app said that I had to drive all the way back to the original pick up location, which i barely had time for because I was not informed about that so I did not budget time to drive all the way back. That is absolutely ridiculous and I will be calling to speak to a manager and expecting reasonable compensation for making the experience much more complicated than it should have been.
Ian L
Mid City Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Omaha, NE 68131
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- 4,5 - Cote moyenne des clients
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Truck breaks were not functioning properly and truck smelt like cigarettes.
JASMINE LThe young lady that checked us in was friendly, helpful and direct with instructions. She made a busy day less stressful. In an industry that lacks general customer service, she stood out and deserves a raise for representing your company professionally and with exceptional warmth.
Katy Pabsolutely wonderful!! 5/5 would recommend!
Chelsea SThe customer service worker was great. He was kind and very thorough with explaining the process. However, taking the truck back and checking it in was a terrible experience. The QR code made me get a Uhaul app and then when I did get one, I clicked on active rental and nothing came up. I was able to complete the checking in for brining the truck back and now I have to be charged $20 because your QR code didn’t work properly
ZALIKA K