I have rented a u-haul twice from here within the last two weeks. The first time, two weeks ago, I made a reservation on the phone with a gentleman who told me that I could pay cash at this location. Secondly, I asked the gentleman for furniture pads, due to the fact I was moving several mirrors. I arrived to the location to check in at the office. The girl at the front informed me that I couldn't pay cash, lucky I had my card.. She went over paperwork and gave me the keys. I didn't think to double check the truck for the furniture pads. The furniture pads were not in there. No big deal! Accidents happen so I just let it go. I now made a reservation two days ago for today. I made the reservation online so I was sure to press the thing I needed; a dolly. I go through the online process, I mark down that I only need a dolly and it says I have a reservation made, great! It then prompts me to pay & suddenly there are two extra items on the receipt. I cannot figure out how to remove those two extra items, so I just leave them. I figured I may be able to use them. The office there closes at 1 pm today, I was aware of that as I was prepared to do the online check-in. I get there, retrieving the key is easy, taking the pictures, open the back and.. there is no dolly. There is no two extra items either. There is nothing. The office was closed so I was unable to ask. I am utterly disappointed in the lack of responsibility at this location. People, like myself, search out these services because we don't have a truck and a dolly but we NEED a truck and a dolly. It is not a customer's responsibility to ensure the employee is doing their job.Alexis C.
Mid City Storage
(U-Haul Neighborhood Dealer)
- LundiDe 10 h am à 5 h pm
- Mardi10h am à 1h pm / 2h pm à 6h pm
- MercrediDe 10 h am à 5 h pm
- JeudiDe 10 h am à 6 h pm
- VendrediDe 10 h am à 5 h pm
- SamediDe 9 h am à 2 h pm
De 9 h am à 1 h pm
- Retour client 24 heures
One-Way and In-Town® Rentals in Omaha, NE 68131
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 4,5 - Cote moyenne des clients
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I had a fantastic experience.jason V.
The location is amazing. Friendly staff, that were super helpful. They did a great job covering for all of the mistakes and errors that happen on U-Haul's website, especially with the return. Fix your site U-haul.Donald Z.
This is the best u haul location in the worldAMMAR A.
Nothing Excellent serviceSteven J.