Doesn't speak English, falsely charged us extra gas mileage, harassed us for days while I tried to dispute the false charges, and yelled at me over the phone. NEVER use this location, go literally anywhere else or don't use U-Haul at all. I will never be using a U-Haul again after this experience.
Angel L
Hi View Mini Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Owasso, OK 74055
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- 4,5 - Cote moyenne des clients
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The man working in Hi View spoke no English basically; almost impossible to communicate with him. He did not have the correct truck available so we had to take a different truck but that worked out okay. However!! He told us the truck had a full tank of gas and that we had to return the truck with a full tank of gas. This was a local move for the day, 4 hours. We drove the truck 9 miles but yet it took over 9 gallons to fill the gas tank upon delivery back to Hi View Mini Mart. So I really think he ripped us off on purpose.
James CLocation representative spoke very poor to no English whilst trying to solve problems over the phone with an interpreter person..
BRYAN GTook an hour to pick up a rental that had been reserved online. Individual did not know how to use the system and had to FaceTime a friend throughout the entire process. Do Not Rent From Here!!
KYLE SThe worst experience I have ever had at Uhaul. This location is awful!!! The man who was there was unable to communicate efficiently in English. Charged my card $50 more than my quote without telling me why and then had to have someone help him do it via video chat. But that’s not the best part. They “upgraded” me from a 20ft truck to a 26 ft truck. I drove the truck 2 miles and the brakes were failing!!!!!!! I also had a major accident. They didn’t even even apologize when I came back. They exchanged the truck and just told me to calm down. I have never been soooo angry with a Uhaul place. This place is a joke and disgrace to Uhaul.
ALLISON S