The rental process quick and easy to complete
Cheryl D
BDK Floors
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Pasadena, MD 21122
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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none Samantha has was very professional easy to work with.
JOSEPH KPeggy was wonderful. She was friendly and quick.
SAMANTHA CAs long as they come here.BDKFloors.They will be fine.U-Haul’s app is very challenging .The nice lady at the BDK Floors.Took care of me.She didn’t tell me you have to figure it out or no truck…Hospital Dr.She was very knowledgeable.She made the stress of the check in much less .Wonderful person .People that act like they don’t know embarrasse there company.This lady made hers shine.She made my rental experience wonderful.Im horrible about remembering names.Thank you lady at BDK Floors.You are an angel.
MARK VThe mobile check on process was I daunting. When I arrived the trucks were located in the back of the building in an area that looked unsafe and uncomfortable. It was not a secure area. It was open to the public back there next to a gas station and other homes and it was not well lit at night. I felt unsafe. I am a single woman by myself and did not feel safe during check in and check out as the check in process took too long to do taking picture of the truck to upload them to a subpar application that kept freezing and crashing on me. It took me almost a half hour out there to complete this task. The lock box in order to get the key was horrible. The medal box with antiquated locks were stuck due to the cold weather. I had a very hard time opening it in order to get the key. What happened to we are in a digital era? We can’t we get a key like an ATM? In a safe location indoors in a secure digital manner that poses no risk? When I finally finished this whole task the truck drove like the transmission was truggling to change gears. I felt like the truck was going to break down in my mid transport. This uncomfortable feeling made my moving anxiety even worse as I was paying for movers to help me by the hour and the truck was slow and struggling to operate efficiently. When I tried to report this in the app, it refused to populate and crashed on me. So I said forget about reporting it as the app sucks. When I went to return the truck again, I felt so unsafe and I still had to go through the daunting experiencing of taking pictures AGAIN! I was so uncomfortable back there in the dark that my nerves made me accidentally lock stupid keys in the truck before retuning it back to the daunting old lock box because the truck has a old school button in the window that I accidentally pressed down in the dark as I was dismounting the vehicle and closed the door not realizing that button lock had been pushed down. Why not have combination door locks?? This place needs a serious upgrade in every sense of the word. I felt like I was living in 1980! It was just horrible! Not to mention, the astronomical hidden fees I had no idea I was going to pay. When I researched this place it said about $19 plus mileage. Ok not bad. Then when I checked out it said $45. Again fine. But when I checked out lastly I had to pay $90 twice??? Like almost $200 bucks for just a few hours??!!!! What a rip off! I was upset! Not cool at all to treat people this way. Never again and I’m sharing my nightmare story!
Aileen C