If you have time and want to know about my experience, call me at 347-901-3083. I had a terrible experience with: 1. The location being closed despite being listed as open on a Sunday. 2. The UHaul app not working, constant crashing and also making me repeatedly take multiple photos on pick up and check in just for them to disappear after I've walked around the vehicle multiple times taking pics 3. Long wait on the phot with customer service to figure out where to pick up the key (my first time at the location, office door was up the hill away from vehicle and was locked, so relied on customer service, it delayed my pick up by over an hour) 4. CS made me switch reservation to mobile pick up (because facility closed), 3 trucks on lot, one dirty, mobile pickup assigned me the dirty truck (dirty tissues, vape pens, lighters, cookies, invoices all in cab) 5. On return I didn't want to touch their dirty tissues and I was irritated that you assigned me a dirty truck - so then you charged me for the cleanup, despite me emailing in the photos of how dirty it was - a $75 fee. Seriously, what could I have done differently and how does this happen? Still waiting on a refund for this and in total I have been on the phone before and after with uhaul more than I was driving the truck. Matt
Matthew Gill
Storage X
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Port Washington, NY 11050
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App didn't work for check in and had to call, delaying my trip.
Jeremy ZafranBoth sides but pick up location friendly but nobody was not there. Over the phone this kind of business not good. Now this days has lot of identity theft' over the phone we are giving our id that's totally worse. Drop off location people excellent friendly received the truck. Last time also.
Mahmud NFarukueeGreat help and service. Highly recommended.
Anthony Viuncent MangoneThere was no one to speak to. I had a problem with the mileage. It was over 200 miles off. I only drove 4 miles and was charged $202 in mileage was also charged $15 in gas. Called locations emergency number and left a message. Now it is two days later and still no call back. I also called U Haul directly. Had photos of odometer before and after and of my gas receipt. But to no avail. Still was charged $294 for a 4 hour rental. Realistically, It is unrealistic to even think it possible to drive 200 miles in 4 hours even if I just took the truck our for a joy ride. I also have video of the location of the truck for the 3 hours it was parked. We are a small special needs school in the same town I rented from. Horrible customer service and a horrible experience.
John Baldi