The system didn't work when we checked in/picked up the truck. It didn't work again when we returned it. Though the staff was amazing but afterwards we got charge $127+ tax extra. 120 for damage or missing item which the sales person confirmed was not the case. I am disputing it with Uhaul customer service but still haven't heard back. Its been frustrating as it was for a nonprofit and our budget didn't allow for such high charges. I hope we get our money refunded soon.
Annu L
Sunset Mobil
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Renton, WA 98059
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Excellent customer service at this location.
Ray VEasiest rental I've experienced, thanks! I'll add that your Point of Sale may need an upgrade to help the multitasking staff out. :)
Ben KInterior was somewhat dirty. Outside, the truck had multiple scratches that were not identified when I picked up the truck. I had to take several pictures to document those scratches that should’ve been called out by u-haul
EDUARDO CI really can't think of anything to recommend for improvement. The only thing I found a bit frustrating was being delayed while the ONLY cashier had to stop helping me to check out customers for gas/convenience store. There should be a separate person to assist with check in/check out so renters aren't "put aside" for other customers.
KELLY I