I recently rented a truck from U-Haul and, overall, the process was straightforward. Despite the location being a bit less than ideal, booking the truck online and uploading my information in advance made the pickup easy. However, I encountered an issue with the link provided to document the truck's condition. The link was glitchy and only allowed me to submit photos of the back of the truck automatically. Fortunately, I took my own photos and videos on my phone, but I was unable to document the existing damage through the link before moving. I recommend addressing this glitch to improve the experience for future users. Thank you for considering my feedback.
Ahkeem M
Dees Bargain Depot
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sanford, FL 32771
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Give them a clean truck. Not one with wrappers and sand on floor. Have a tank full of gas, not1/4 tank. Have a customer service rep that is somewhat knowledgeable and maybe helpful for customer.
John SThe van was dirty I received no paperwork and she was rude. Made me give 100 cash deposit and refused to return my money when I returned the van.
Christine MNot a trustable location! Conned me with gas charges when I definitely replaced the fuel before returning. Make sure you take photos and accompany them to review the vehicle upon return. Or take your business elsewhere!
Brian Hyou charged me a total of $103.30 to go from Sanford to UCF Orlando during a 2 hour period. Plus I put gas back to where it was for $15, making the total cost $118.30. A total rip-off.
Chris P