The online process and the app is horrible!! I rented a uhaul last week with Garrett's Auto Service as well, and the uhaul was an hour and forty five minutes late arriving. When I called into customer service the rep stated there weren't any credits for delays. However, the app states guaranteed reservation but apparently it doesn't matter. Then I reserved another uhaul for this past Friday at Garrett's Auto Service again. Of course upon arrival, the first thing I noticed was the uhaul wasn't ready for me once again. Then when I called their office the lady said well I just left the office and I don't have anything ready. I told her it should have Been ready because I reserved it online. She said well I've left the office and I don't have anything prepared. I told her I was confused as to why it wasn't ready after reserving it online and I thought that was the whole purpose. She said well uhaul must not have notified me. So I had to change all my plans and the help I had hired had to be canceled as well. I had to delay my plans to Saturday eve with another location and it went more smoothly. However, I feel I am entitled to a refund due to the delays & cancellation on the uhaul and help I had hired and having to completely rearrange my plans. It was a disaster and infuriating!KIMBERLY F.
Shelbyville Mini Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Shelbyville, TN 37160
- Mon–FriDe 9 h am à 4 h 30 pm
- SamediDe 9 h am à 12 h 30 pm
- Retour client 24 heures
Services dans cet établissement :
One-Way and In-Town® Rentals in Shelbyville, TN 37160
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Vos précieux commentaires nous aideront à mieux vous servir.
Everyone was very friendly and helpful.zach F.
Truck needed cleaningGLADYS P.
Kim was extremely nice and knowledgeableDAVID T.
Summer was fantastic to talk to and work with. 10/10Ryan W.