The online process and the app is horrible!! I rented a uhaul last week with Garrett's Auto Service as well, and the uhaul was an hour and forty five minutes late arriving. When I called into customer service the rep stated there weren't any credits for delays. However, the app states guaranteed reservation but apparently it doesn't matter. Then I reserved another uhaul for this past Friday at Garrett's Auto Service again. Of course upon arrival, the first thing I noticed was the uhaul wasn't ready for me once again. Then when I called their office the lady said well I just left the office and I don't have anything ready. I told her it should have Been ready because I reserved it online. She said well I've left the office and I don't have anything prepared. I told her I was confused as to why it wasn't ready after reserving it online and I thought that was the whole purpose. She said well uhaul must not have notified me. So I had to change all my plans and the help I had hired had to be canceled as well. I had to delay my plans to Saturday eve with another location and it went more smoothly. However, I feel I am entitled to a refund due to the delays & cancellation on the uhaul and help I had hired and having to completely rearrange my plans. It was a disaster and infuriating!
KIMBERLY F.
Shelbyville Mini Storage LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Shelbyville, TN 37160
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Everyone was very friendly and helpful.
zach F.Truck needed cleaning
GLADYS P.Kim was extremely nice and knowledgeable
DAVID T.Summer was fantastic to talk to and work with. 10/10
Ryan W.