I was set up to go to grand saline location, which was near my house. When I got to the location the person running the store was an hour and a half away and told me to wait. I had to move locations. Then the customer service person got me to a location. She had to call me back because the location didn't have a trailer. She relocated me a business 40 minutes away from house but on my way to where I was going. Retrieved my items and wanted to return trailer to grand saline. But I had to drive 40 minutes to the location I rented trailer from, this was very disappointing. I already had a long day driving with the trailer, I didn't want to drive that far to return it.
SETH R
Scottys Party Pak
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Terrell, TX 75160
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Vos précieux commentaires nous aideront à mieux vous servir.
Always explain the returning process to the customer. Not everyone has used the company before and do not know the full pick up/drop off process. Customer service helped out though.
LAQUANA LGreat service and friendly staff thanks
MIGUEL FGreat service.. pleasant lady at the front counter.
Micheal BThe staff was great. I love her sense of humor.
Precious J