These people don't even have printers on site to print paperwork to go in trucks. Very unprofessional with that aspect. Seems like anybody with a storefront can represent U-Haul at this point.
Jeff B
Lynnhaven Golf Park
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Virginia Beach, VA 23453
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Easy drop off and delightful and courteous staff...she was busy but handled my return quickly and efficiently. Thanks for a great experience.
Nancy RWhen I initially looked at the outside and inside of the truck, everything seemed fine other than dried mud on the floor on the drivers side. When I arrived home to begin packing and picked up the furniture pads, they were wet. Not damp, wet. I then could not use them on the wood furniture or it would have warped the wood. These furniture pads that had been placed in the back of the truck were also covering dried mud on the floor. Since they were wet, it then created both the floor and the furniture pads to be muddy. The driver side window also did not fully close. Despite the window being cranked all the way up, an extensive amount of wind was coming in, especially at higher speeds on the highway. This resulted in it being very loud in the cab. I do not believe this is an uncommon issue, as this is the third Uhaul truck I have rented and experienced this same issue. The cashier was very friendly.
Carrie RPerson could barely speak English. Did not send me all of the proper documents. I didn't know how much gas was in the truck as they never came outside to inspect the truck. I ended up spending a lot of money on gas since I didn't realize it was only half full when I left. The person only shrugged at me when I came back and couldn't understand why not only was my contract in Spanish but I didn't get the required documents. When i called customer service they said i had to call back at a later time because the person hadnt checked the truck in. I had to work and could not yet call back. I will never use Uhaul again
Lisa PWe were originally scheduled to pick up at South Plaza in Virginia Beach. At the last minute we were switched to a different location. A location that doesn't maintain dolly's which I initially reserved. When I called Shawntel she has an unprofessional attitude and lied to me more than once. She told me the location can change but she was only required to have the dolly available. When I asked to speak with a manager more than once I was told to file a complaint against the Lynn Haven Golf Park where she sent me. Then she said I could come get the dolly at her location. I told her the complaint would be against her and then she said never mind, I don't have a dolly here for you. We flew in from Kentucky and did not have the means to drive to different locations. This was unacceptable.
Mark L