-Had ordered moving blankets, they did not have them had to go buy my own. -Had ordered an appliance dolly, they did not have one. Just so happened there was one in the truck from the last person that had rented the truck. -It is of my thought that the rental location should have that stuff on site.
David N
Lynnhaven Golf Park
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Virginia Beach, VA 23453
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My paperwork was wrong. It said I had returned the truck to Georgia. It took me well over an hour to correct everything and I had my driver and movers with me trying to help. I think I had to speak to four different people before someone finally corrected the paperwork. And then it was at a separate location than the truck, which was even worse.
MARYANN CNone of the additional equipment I had ordered was at the location. The app is terrible when checking in/out. Customer service when needing help is ineffective, all you do is transfer and put people on hold for an hour and then don’t have solutions. I’ve never had a good experience with UHaul and I think it’s because of terrible management at the corporate level. You have screwed up moving houses for me 3 times now. If you had any decent competitors I would just use them but unfortunately you do not
Jake CThese people don’t even have printers on site to print paperwork to go in trucks. Very unprofessional with that aspect. Seems like anybody with a storefront can represent U-Haul at this point.
Jeff BEasy drop off and delightful and courteous staff...she was busy but handled my return quickly and efficiently. Thanks for a great experience.
Nancy R