Go when the business is open.
Jennifer G
Storage Sense Pocahontas
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Williamsburg, VA 23185
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisVery helpful
Richard HThe actual address entrance is no longer on Pocahontas Trail. The entrance on on the adjacent cross street. The place was closed on Sunday and no one was available. The online check in process was good to used.
John BIf the customer sets up a reservation to pick the key up from the counter, DO NOT change it to pick up from the app. And if you do change it to pick up from the app-it should be communicated with instructions on how it works!
Kristine MOur U-Haul pick up location was changed the day before pickup from Gloucester to Williamsburg with a pick up time of 3:30PM. At 3:32PM the day of pick up I was contacted that there was a gas leak at the location in Williamsburg and the pick up location was changed to Yorktown. The change to Yorktown worked well but 20 minutes later when we were pulling into the Yorktown location we received another call from a different U-Haul employee, Jessica, that there was a gas leak in Williamsburg at the pick up location and she was changing our pick up to a different place in Williamsburg. She was unaware that we had already been contacted and stated that we would not be able to pickup at the Yorktown location (which we were told to go to 20 minutes before) due to them no having self service pick up. When I expressed frustration about the location being changed again she did not apologize and just stated “this happens sometimes.” Jessica had a significant attitude and tried to rush off the phone and just say she was emailing the new location. When asked if a supervisor was present she stated they had left. I asked if a supervisor could call me and she told me that I would need to call back the following day. When attempting to call back the next day the phone rang for 5 minutes with no answer. This overall experience was very disappointing and frustrating. While I understand unforeseen circumstances requiring a different pick up location the miscommunication between people at U-Haul and lack of empathy, apology, and even annoyance expressed by the staff was abysmal.
Jasa G