All good, thank you
Erik S.
Storage Sense Pocahontas
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Williamsburg, VA 23185
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Our original contract was for 8 days. Because U-haul changed the pick-up location that substantially inconvenienced us in Tucson, AZ, we were granted an extra day and 20 miles. We delivered the equipment a day early (within the 9 days as adjusted), and asked those present at the Rental Drop Off location 9297 Pocahontas to validate that we had delivered the equipment on time. We were told to simply drop off the key in the drop box and we would get an email. We did. To our surpise and dismay, we received the email from U-Haul the next day (still within the 9 day period) and were charged for an "extra" day, coverage and tax. We brought this to their attention and were told I need to bring this up with U-haul. Ugh!
Sheffler B.I put gas in truck before dropping it off I got lost three times because the area was pitch dark there's no signs leading the right way the u-haul sign was small and no one could can't see it I had to go to the seven eleven to get help and the manager at the management team was not helpful at all all she cared about it being on empty. I had a hard time getting a truck because there's a deposit that u-haul is charging because failed to tell customers that I was held up for two hours I had helpers with me and they had to go leaving me with children helping me which took us from 12pm to pack the truck until 4pm then I had to drive to my new place in Williamsburg va which was 45 minutes and then unpacked from 6 till 8:30 so at the point I will not refer u-haul
Yolanda M.Fill the gas tank.
Richard P.I received a text first thing Wednesday morning telling me to take it back to your Pocahontas Trail location in Williamsburg VA. This was not one of the 3 locations recommended when we picked it up. It was the furthest out for us. I called your main location and they advised that the 3 locations lots were full and she gave me courtesy miles to get there without additional expense. We arrived at 1pm and no one was there. Sign on door indicated they should have been open. We are seniors and not so computer literate. Luckily we do have iPhones.I cant do it and my wife was stressing out about all the steps and the length of time it took us to check the truck back in. We purposely arranged our time for pick up and return so that we would have personal help with the process.it took us about 20 minutes. I called Uhaul when I got home. What do people do if you don't have a phone that can process self help? The representative I spoke to said some locations charge $20 for convenience return. Why would I pay because you have no one at the location for something that I paid rental, mileage, insurance and gas for? Expectation for truck return failed miserably. Please have a representative call me.
BARRY N.