They didn't go over the exact mileage with me when I got there to rent the truck. The fuel gauge said 111 miles til empty. I put gas in it before I returned it and put over that amount. The girl gauge said 120 miles til empty. But they still charged me $15 for a fuel charge. I'm not happy with that at all. They need to explain things a little more clearer at this store. I would recommend this store to others If it wasn't for the $15 fee they charged.
Shawn C.
Convenient Food Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Akron, OH 44312
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I called to extend and the man acted like he couldn't help me told me to call 1800uhaul the. When I dropped it off he was rude!
andrea B.The van was filthy inside, the passenger side of the van looked as though someone ran into something. In addition we had this experience: My husband went in to rent a cargo van on Monday night 3/27. The gentleman that helped him rent the van (who claims to be a "friend") took my hubby's phone to secure the rental through the U-Haul website. The man entered all the information, and my husband wanted to include the $10 rental insurance. The only paperwork given to him was very small type and hard to read. Trusting his "friend" included everything he requested, he left the establishment and was told I could pick up the van in the morning. The man I picked the van up from the next morning was not friendly at all. I used the van to transport insulation from Akron to Norwalk, Ohio. When I arrived at my destination, I found the rear driver-side back door window was shattered. I was shocked because I hadn't hit anything and was carrying soft insulation. My husband called "his friend" to inform him of the damage. He said no problem, and we could work it out when I returned. When I returned, the same disgruntled man that had released the van to me was working the counter. When I showed him pictures of the damage, he started to yell at me. I reminded him that my husband had already called to let them know of the damage. I reassured him that we would pay any deductible for the insurance even though I thought it odd that insulation would cause the damage. I acknowledged it wasn't broken when I received possession of the van. My husband went down later that night and spoke with his "friend" Bobbi, who conveyed to my husband that he would get everything taken care of for him the next morning. Assuming that we would owe an additional $150 for the insurance deductible, we thought everything would be taken care of. Now I am looking over my bank statements, and not only did they NOT charge only $150 extra for the deductible, but we also have two charges on our account; $519,88 and $409,33! Looking through the emails, I see that the "friend" Bobbi didn't include insurance and didn't have my hubby sign acknowledging that he didn't get it, instead allowing him to think he had the insurance. This is a very shady business practice. I have photos that no aknowledgement of declined insurance was signed.
Richard H.Easy to do
Richard B.It was confusing as the website told me to locate my vehicle before going inside to get the key from the cashier even though it should've been the other way around. It was confusing and with the workers speaking to the u-haul rep in another language to get me the vehicle, I got more confused.
Jewelie M.