Pick up on truck was suppose to be 2 minutes from my location, 2 hours prior to pick up they changed locstion twice. Directions on 24/7 was not clear and keep having to restart app. When returned truck, was charge 50 $for milage since they changed location twice and also charged the gas. When if would of been at my original location would of been 80 $-100 $less.danylle P.
Moving Truck Rental in Anderson, IN at ACL Moving Company
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Anderson, IN 46013
Services dans cet établissement :
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Anderson, IN 46013
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Drop box for key was hard to use , my key wouldn't fit , bought it back into the buildingMORGAN N.
Loved the self check in & out!Sara W.
The staff there is very nice and professional I would recommend using this location over every other one of them to. I give five starsðŸŒŸðŸŒŸðŸŒŸðŸŒŸðŸŒŸCarolyn D.
It was a drop off so I don't know much about the placeDennis F.
Have appliance dollies and moving blankets available.Elysse H.
Let us know how long it'll take for the money to come back on ones cardERICA S.
We returned rental before 9a on Saturday 11/14. We were charged through Sunday please adjust our charges.Kristina L R.
The original truck I reserved was not at this location-not the fault of this location. So when the clerk called the traffic service center, not only were they RUDE to the clerk but they told her my truck was waiting at a different location that was 30 mins from where I originally wanted to pick it up from. THIS IS NOT ACCEPTABLE!!!!! AGain, the clerk at this location was so sweet and tried to help. BUT the traffic service center were total jerks, never informed me that my truck would not be at the original location I requested and when this location's clerk called to find out where it was they were RUDE to her!!!!!!! I hope you know that I will tell numerous friends how your customer service is extremely bad and you like to screw over your customers!!!!!!!!!!!!!!!!!!!!!!!!!Karen B.
Here is the email I sent for assistance and haven't yet received a response. Hi, I rented a uHaul this weekend and both the gas and the mileage were grossly incorrect. I know I don't really have any recourse because I did not notice how low the gas was and did not compare the mileage to the sheet inside but I wanted to reach out and see what can be done. It seems like this could be easily verified by looking at the previous record for that truck (DC 5573K) Here is what happened. I rented the truck from 5330 MLK Blvd in Anderson IN 46013 and drove to my house at 631 South Broadway, 46064 , 5 miles. Then after loading I drove to 6181 N Sherman Dr, Indianapolis, IN 46220, 26 miles. When getting ready to return I went to put gas in and noticed that rather that being close to 15/16 that that uHaul said was is in it, it was at 1/4 of a tank. At that point I became aware of my mistake of not checking this at the Uhaul place. I drove the truck from 6181 N Sherman Dr, Indianapolis, IN 46220 back to Uhaul 5330 MLK Blvd in Anderson IN 46013 , another 28 miles. So I actually drove approximately 60 miles but am being charged for 180 miles plus 5 times the gas. I understand I should have checked before leaving but is there a way to see what the previous trip was logged as? It seems like I ended paying for the gas and the mileage of previous trip that did not get properly documented. I did take a photo of the gas gauge when I noticed it was at 1/4 tank and have the receipt from getting gas, but I understand these don't really prove anything. Even so, I can share those if needed. Thanks for any assistance you can provide. -Paul Stover 317-225-6262Paul S.
Make sure all locations have blanket to cover furniture.dennis B.
While is was charged for a utility dolly there were none in the truckRonald M.
Allowed mileage was less than distance from pickup to drop-offAUSTIN D.
Salesperson was friendly and professional. Thank you for helping making our move a lot less stressful!Jenni Y.
The extra items i reserved were unavailable. They did not have the furniture dolly or the extra pads. They did let me use the ones inside the uhaul for no fee. What's the point of a reservation if you don't have what i reserved?WILLIAM M.
Easy returnJosaph L.
Our reservation was for 9am and the gal grumpily rolled in at 9:15am and seemed annoyed that people, in addition to us, were there waiting.Shane W.
This was the first time I used my phone to pick up the rental. I was confused and I watched the video on how to get my keys etc. There was a hold up with my picture because I was wearing Prescription glasses with transitions. I had to remove my glasses before I could get approval. This should be explained in a footnote etc.John A.
Online check in did not work, had to redo it.Marion M.
The lady at the desk kind of wanted to argue with me because of a mix up until she saw my confirmation. Also she told me that it was $6.99 a gallon if I didnt bring it back on half a tank. Paper work says $3.99 a gallon. My buddy had to take it back because I missed up.my back and he didnt put gas in it but it was driven 25 mile's instead of 14 (should have gotten a big truck) had to make 2 tripdLillian W.
Echo was awesome!Alex H.
The pick up experience was horrible. U-Haul needs to make the process for phone pick up easier. Will not use again unless able to pick up from a person.Bradley R.
Pick up and drop off was easy, but the truck was full of salt in the back and I did not have the padding that I paid for with the rental. It ended up scratching up my dresser.Sara S.
Am empty tank, a total of 1 hour and 10 minute â€œmobile verificationâ€, and a mess of personnel account confusion started off my moving day horribly. First of all, there's no way the u-haul check-in site could have differentiated me from the driver when making my reservation. I reserved the truck, but it was not me driving. Every time I typed the driver's information in, the site changed my personal information on my account, which made check in VERY difficult. The representatives called me asking for the driver because there was no way to tell us apart on the online account. The person signing up for the service is not always the driver. My next advice to you is, DO NOT USE mobile verification unless you trust your phone's data or have WiFi nearby. U-Haul should only offer this service if they'll also provide WiFi for their customers. While on the phone trying to figure out why my verification wasn't working, I could not view my browser to check the process online at the same time (my phone has data restrictions while on phone calls). It took 50 minutes to get my truck, even then, the FUEL WAS EMPTY. After making my moving team wait 50 minutes, I had only 2 hours before I had to turn the truck back in, which was not my original plan. Returning the truck was also an issue. After talking to 4 representatives for an additional 20 minutes, I finally turned the keys in just within my timeframe. What a huge mess. I will never use mobile verification again, and I'll probably avoid using U-haul again, so I don't have to live through another disaster on a moving day of all days.Kelli Z.
The rental process was very cumbersome. I would not use U-haul again.Mark S.