Truck was ready for pick up. Good communicationCECILIA A.
Moving Truck Rental in Bronx, NY at La Estrella Resturant
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Bronx, NY 10457
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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The guy had an attitude through out the whole process. The truck was not filled, it was half of half a gallon. He lied about the fuel and was very nasty about itLeonardo H.
The pickup and dropoff was smooth, but I'm not gonna use uhaul anymore after some messy pricing.Dante A.
Have pulleys available to move furniture! They had nothing and we struggled to moved furniture without. Also never seen a uhaul in a restaurant.Gloria S.
Not changing the pick up point to a area that's not so nicePhilip D.
Pick up location is NOT where the trucks are. I was given the key and told to walk to another street where the truck was parked. I had to walk 5 minutes carrying 2 bags I brought in a taxi. Pick up time was at 2 and I was told I couldn't drop off at another location that closes later. The person said the truck belonged to them so I couldn't drop off at another location, picked up at about 2:20pm and had to be back at 6pm. Not happy at all, I couldn't finish what I rented the truck for.Ariel A.
The service was top notch, friendly, and one of the neat rental experiences I have ever had. Thanks Uhaul.Buddy B.
They are scammers, they charged me more than any rental company I do not recommend even to my worst enemyFelix P.
The whole experience was terrible and the fact that the location over charged me for the rental when it was returned back the same way I received it. Never would use uhaul again after this bad experience.KYE M.
The man who worked the uhaul counter was rude and racist. When I arrived to pick up the truck at the scheduled time he was seated watching TV. He told me to wait while he watched an additional 10 minutes and than proceeded to assist me. He was rude and dismissive during the interaction. This facility was reported by the operator I booked with as a 24 hour facility however he also told me the location closed at 5pm and he'd be unable to accept the truck back the same day later that night.jamila M.
Get more supplies in stock, apart from that, they have a great attendant and that makes the experience nice!!Bertrand O.
The worst experience with uhaul..the equipment I reserved was never put in truck so my move was a nightmare. No hand truck no dollies no furniture pads.I also hired movers through the uhaul website and the company had been closed for quite awhile so the day of my move I had to call around to hire other movers and have them bring the equipment I had reserved and not received. It cost me a lot more than it should have since it was last minute. Horrible experience will never use uhaul again and won't recommend to anyone as wellKYLE H.
I picked up a Uhaul van from this location and dropped it off at this very location. The man who initially processed my rental hopped into the van and asked me to drive one block down and make a left, then a right on to Park Ave to a secluded area (at night). He hopped out the car and I got out assuming he had to inspect the car/gas/mileage. Instead, he hopped into the car and told me to have a great night and drove off. I couldn't have been more frightened walking by myself back to the drop off location. Park Avenue is known for high crime and drug abusive activities. I finally walked to the location to ask them why would he drop me off there in which they were confused as well and called him to return. Upon his arrival, I told him how unprofessional it was to leave me there. He told me he was sorry and assumed I knew the location (whatever that meant nor do I know the relevance to his comment ). No part of me will ever rent from that location nor recommend to anyone. I hope that this review brings awareness to ensure the safety of customers is priority and prevent a potential danger from happening.Janice T.
Great workARMANDOAYALA M.
Better customer serviceRAKIN F.
The man at the desk was super nice and helpful, and the van worked great!Ryan M.
For La Estrella -- Please make sure to clean the vehicles. My vehicle had visible dirt all over the floor and smelled weird. It was sticky throughout, but I'll give the benefit of the doubt that this was from sanitizer. If the customer gets in the vehicle and it doesn't smell like it has been cleaned, it's hard to believe it was cleaned. For U-Haul -- It is completely unacceptable to change someone's location to the Bronx last minute. For starters, you're sending people to an area where there is regularly crime -- like shootings and robberies. On top of it, I had to spend an extra $40 to get there in an Uber during covid, compared to the other location on Lexington Ave, which I could walk to. And worst, it wasted 2 HOURS of time to get there and back compared to the location I booked over a month earlier. Basically, the lack of forecasting put me at extra risk for getting covid, wasted money, wasted time, and brought me to an unsafe area.Meghan H.
El seÃ±or del restaurante muy poco profesional no tiene servicio al cliente muy grosero solo por el no volverÃapamela S.
For some weird reason the man in charge was super mean to me and unprofessional. When I got there right of the bat the said they didn't have any vans available and was really rude. I went online and reserved a van and showed that to him and he said that there were no vans again and was arguing with me. It felt like it was personal... horrible. His teenage son has more manners than him. Felt super disrespected by this stranger.Cendy G.
They didn't have the equipment I reserved I didn't find out till I got there to get the truck the service was horrible the truck wasn't clean out there was stuff there that I had to take out myself and throw it away like a tv stand and other stuff and when I called the guy said to put it aside and bring it back.JENNESIS J.
THE STAFF WAS ON POINT & MADE SURE THE PROCESS WAS EASY. THANK YOU.DERRICK C.
There were no dollies for my use so I had to rent a dollies to do the job.JANET G.
El mejor servicio muchas graciasPedro D.
It is such a scam to give 3/4 of a tank and then make us return it with 3/4 of a tank. It wasn't even actually 3/4 of a tank when we got it and obviously we gave it back with more because it's impossible for most people to get it perfect filling up at a gas station. So annoying.Maec B.