So the final place I picked the truck up was OK. It was strange to have to wait outside for them to unlock the door in 27 degree weather. My original reservation done over the phone was botched. They made my reservation for 11:00 pm instead of 11:00am. There was no truck for me at that time. I drove three hours to move my mom and there was no truck. The second place had a truck but was very difficult to locate.I was thankful the original place put the effort into finding me a truck, also they weren't the location with who I spoke to on the phone to make the reservation.
KEVIN L
Secure Insurance Group NEO LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Canton, OH 44707
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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This location was fine. But still won't go thru Uhaul again. I will rent from another truck company.
JEFFREY LWe arrived 10 minutes early and she stated at 9:00 pick up time she was not used to anyone being on time. We had to meet in the parking lot in the open. We ordered a 26 ft truck with 60 pads and two dollies. The associate only had parking lot business, no privacy and was not organized or prepared. Our information online was not in her file for the drivers or updated credit cards. There were only 3 pads that were dirty and she said they are never cleaned just reused. She had one dolly and did not apologize just stated we could drive to Columbus road and pick up our 60 pads. She did not verify our credit card that we gave her and kept saying it declined come to find out she had our old card on file. We had to leave and get cash and call our credit card company to find out she never ran it. Her disorganization cost us several hours of time for preparation we needed for our paid movers we had coming to our house. Because of the mistakes and time needed to pick up the furniture pads we got home as the movers got there. This was the most disorganized move ever! We were moving our household out of state and time was everything. She cost us to have to purchase another truck because my moving time ran out. I am very disappointed in the management not even calling us, but sending a 50 gift card email. I would not recommend this business in Canton again. We have always rented in Massillon and always had a good experience. Very disappointed in Uhaul for sending an email and 50 gift card. Don !
Donald HThe truck was terrible to drive long distance. Speakers didn't work and winshield wipers were bad,etc.. Uhaul is a great company, i just wish they had better trucks. I will use them forever tho even if they don't have cruise control.
Dorothy JNothing
TYRONE G