This was a mini mart that had no one trained or authorized to process the unit back in to the system and provide me with any documentation that I had returned it, or the condition it was in at that time. I returned it on a Saturday and was told that it would be Monday before The store manager would return from out of town to process it back it to the system and give me a receipt. I was told to park it in a non fenced off area of the mini mart parking lot, and the manager would process it Monday and send me a receipt. It was due back Sunday. It is now Thursday and still no receipt. I will not use this facility again.Dwaine W.
Caseyville Mini Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Caseyville, IL 62232
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
It was too far out and only had (1) person working the register and the Uhaul process. It made the checkout process very lengthySharon W.
Just no enough people to help out at this location. I had no help with loading the truck and trail. It was a busy day for location. With one person doing everything.Montra G.
Did not have anyone available to give me the return paperwork. Had to beg to get a handwritten acknowledgment of return and condition of trailer to protect myself.Darlene H.
The attendant was not able to assist in the dropoff. She stated she had to wait for her manager to do the return process. She stated he would be in after 1 hour. 4 hours later I had to contact U-haul national number. Then finally 6 hours later I received the return confirmation email. The U-Haul service center was amazing. The drop off location was not helpful and should not be allowed to have a U-Haul contract anymore.Daniel L.